New contacts for adults received by statutory social services during the year where advice or assistance was provided, by local authority and source of contact
New contacts received by statutory adult social services during the year, where advice or assistance was provided, by local authority and source of contact
The metric is designed to capture the volume and demand for information, advice and assistance as defined in the Social Services and Wellbeing (Wales) Act 2014.
Data collection and calculation
While extensive efforts have been made to gather reliable and accurate information from local authorities, data remains imperfect.