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| | | | | New attendances | Total attendances | Ratio of repeat attendances to new out-patients | New out-patients who did not attend | Percentage of new appointments not kept | All out-patients who did not attend | Percentage of all appointments not kept |
1989-90 | All specialties | 547,741 | 2,315,299 | 3.2 | . | . | . | . |
A&E out-patients | 707,765 | 954,417 | 0.3 | . | . | . | . |
1990-91 | All specialties | 551,464 | 2,320,311 | 3.2 | . | . | . | . |
A&E out-patients | 692,849 | 923,606 | 0.3 | . | . | . | . |
1991-92 | All specialties | 554,604 | 2,368,525 | 3.3 | . | . | . | . |
A&E out-patients | 699,412 | 935,120 | 0.3 | . | . | . | . |
1992-93 | All specialties | . | 2,439,961 | . | . | . | . | . |
A&E out-patients | . | 929,442 | . | . | . | . | . |
1993-94 | All specialties | . | 2,546,414 | . | . | . | 296,991 | 10.4 |
A&E out-patients | . | 948,435 | . | . | . | 1,045 | 0.1 |
1994-95 | All specialties | 638,275 | 2,587,707 | 3.1 | 67,457 | 9.6 | 295,832 | 10.3 |
A&E out-patients | 763,259 | 960,572 | 0.3 | . | . | 2,881 | 0.3 |
1995-96 | All specialties | 658,743 | 2,569,956 | 2.9 | 63,051 | 8.7 | 272,323 | 9.6 |
A&E out-patients | 804,101 | 995,841 | 0.2 | 1 | 0.0 | 96 | 0.0 |
1996-97 | All specialties | 667,070 | 2,569,462 | 2.9 | 66,842 | 9.1 | 291,423 | 10.2 |
A&E out-patients | 798,350 | 975,322 | 0.2 | 3 | 0.0 | 241 | 0.0 |
1997-98 | All specialties | 693,316 | 2,653,325 | 2.8 | 80,124 | 10.4 | 350,043 | 11.7 |
A&E out-patients | 826,623 | 997,944 | 0.2 | 5 | 0.0 | 483 | 0.0 |
1998-99 | All specialties | 691,391 | 2,678,375 | 2.9 | 80,274 | 10.4 | 334,340 | 11.1 |
A&E out-patients | 831,023 | 982,012 | 0.2 | . | . | . | . |
1999-00 | All specialties | 694,060 | 2,706,183 | 2.9 | 83,451 | 10.7 | 363,098 | 11.8 |
A&E out-patients | 867,992 | 1,026,386 | 0.2 | . | . | . | . |
2000-01 | All specialties | 698,925 | 2,736,811 | 2.9 | 83,861 | 10.7 | 364,720 | 11.8 |
A&E out-patients | 853,660 | 986,198 | 0.2 | . | . | . | . |
2001-02 | All specialties | 697,082 | 2,761,906 | 3.0 | 81,119 | 10.4 | 357,774 | 11.5 |
A&E out-patients | 877,747 | 1,009,816 | 0.2 | . | . | . | . |
2002-03 | All specialties | 737,319 | 2,842,526 | 2.9 | 82,028 | 10.0 | 363,231 | 11.3 |
A&E out-patients | 888,705 | 1,004,705 | 0.1 | . | . | . | . |
2003-04 | All specialties | 739,462 | 2,868,311 | 2.9 | 67,542 | 8.4 | 341,494 | 10.6 |
A&E out-patients | 915,657 | 1,035,571 | 0.1 | 0 | . | 0 | . |
2004-05 | All specialties | 741,472 | 2,804,177 | 2.8 | 64,609 | 8.0 | 321,864 | 10.3 |
A&E out-patients | 937,110 | 1,058,725 | 0.1 | 0 | . | 0 | . |
2005-06 | All specialties | 775,983 | 2,881,854 | 2.7 | 65,326 | 7.8 | 322,518 | 10.1 |
A&E out-patients | 942,037 | 1,061,142 | 0.1 | 0 | . | 0 | . |
2006-07 | All specialties | 812,600 | 2,932,770 | 2.6 | . | 2.2 | 317,081 | 9.8 |
A&E out-patients | 980,444 | 1,090,489 | 0.1 | . | . | . | . |
2007-08 | All specialties | 849,761 | 3,027,431 | 2.6 | 71,961 | 7.8 | 318,736 | 9.5 |
A&E out-patients | 969,887 | 1,060,038 | 0.1 | . | . | . | . |
2008-09 | All specialties | 917,565 | 3,107,121 | 2.4 | 84,165 | 8.4 | 321,712 | 9.4 |
A&E out-patients | 965,537 | 1,051,327 | 0.1 | 0 | 0.0 | 0 | 0.0 |
2009-10 | All specialties | 917,169 | 3,142,241 | 2.4 | 77,791 | 7.8 | 308,606 | 8.9 |
A&E out-patients | 962,994 | 1,042,805 | 0.1 | 0 | 0.0 | 0 | 0.0 |
2010-11 | All specialties | 903,239 | 3,089,317 | 2.4 | 76,475 | 7.8 | 299,561 | 8.8 |
A&E out-patients | 964,307 | 1,040,780 | 0.1 | 0 | 0.0 | 0 | 0.0 |
2011-12 | All specialties | 937,620 | 3,100,273 | 2.3 | 79,144 | 7.8 | 290,740 | 8.6 |
A&E out-patients | 993,522 | 1,059,341 | 0.1 | 5 | 0.0 | 5 | 0.0 |
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