Statistical quality

These statistics are used both within and outside the Welsh Government to monitor trends in rail transport and as a baseline for further analysis.
The information for these statistics is based on a range of household and individual surveys and on administrative data.

General description

This dataset gives information on the overall passenger satisfaction with the provision of information during the journey on Arriva Trains Wales trains. Information about passenger satisfaction with train services and station facilities comes from the surveys of rail users carried out by Passenger Focus. The survey asks the same set of questions about passengers’ experiences of using railway facilities and rolling stock in the Spring and Autumn of each year. Data are presented a sample size (number) or results of survey (percentage).

Frequency of publication

Annual

Data reference periods

These statistics relate to passenger satisfaction survey results in Wales and Great Britain up to 2019

Revisions information

Data for previous periods are routinely updated. Data for the current financial or calendar year may be revised with the release of next year’s data set.

Title

Overall passenger satisfaction with the provision of information during the journey on Arriva Trains Wales trains by time of survey - up to 2019 only

Last update

August 2020 August 2020

Next update

April 2021 (provisional)

Publishing organisation

Welsh Government

Source 1

Survey of Rail Passenger Satisfaction, Passenger Focus

Contact email

stats.transport@gov.wales

Designation

National Statistics

Languages covered

English and Welsh

Data licensing

You may use and re-use this data free of charge in any format or medium, under the terms of the Open Government License - see http://www.nationalarchives.gov.uk/doc/open-government-licence

Weblinks

Rail transport, statistical release: http://gov.wales/statistics-and-research/rail-transport/?lang=en

Keywords

Rail passenger Journeys Passenger satisfaction

Name

TRAN0161