Calls answered by NHS Direct Wales, by service and month (Archived - no longer updated)

Actions

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Area

Measure1

Year

Month

Service

2020

January

February

March

Total

12,244

10,880

9,151

0845

9,854

8,918

7,720

Non-0845

2,410

1,978

1,436

All A&E

All calls transferred from accident and emergency service

810

713

298

All Dental All calls to dental helplines (operating at various times)

1,200

915

645

All GP OOH GP Out-of-Hours service; from April 2011 NHS Direct Wales is no longer responsible for the GP out-of-hours service in Gwynedd & Anglesey; from 3 July 2011 NHS Direct Wales is not responsible for any GP out-of-hours services.

GP Out-of-Hours service; from April 2011 NHS Direct Wales is no longer responsible for the GP out-of-hours service in Gwynedd & Anglesey; from 3 July 2011 NHS Direct Wales is not responsible for any GP out-of-hours services.

Category C Low priority calls transferred from the Welsh Ambulance Services NHS Trust. From April 2011 these calls do not appear in this table as they are no longer part of the NHS Direct Wales telephony system and are automatically transferred. See Statistical Release for further information.

Low priority calls transferred from the Welsh Ambulance Services NHS Trust. From April 2011 these calls do not appear in this table as they are no longer part of the NHS Direct Wales telephony system and are automatically transferred. See Statistical Release for further information.

Health Alert Health Alert 2000 is a task force of health organisations and patients groups organised by the Doctor Patient Partnership.

Health Challenge Wales Health Challenge Wales (January - June 2005)

Health Info Wales Health Information Wales helpline.

Welsh Blood Service Welsh Blood Service (March 2004 - July 2005)

Crypto Helpline Cryptosporidium helpline (November 2005 - February 2006)

HPV Helpline HPV vaccination helpline

NPHS

Swine Flu

Smoking Line Smoking helpline

Colds and Flu Cold and flu helpline. Dedicated line closed 20 January 2012. From December quarter 2012, cold and flu information available as an option from the main 0845 helpline number.

Cold and flu helpline. Dedicated line closed 20 January 2012. From December quarter 2012, cold and flu information available as an option from the main 0845 helpline number.

156

122

274

Air Alert

Patient Pathway Patient pathway is where there has been a referral to a specialist team - Falls, Diabetes or Epilepsy.

224

212

214

NHSDW Control $In some quarters a small number of test calls are recorded in NHS Direct statistics; these are labelled as \'NHSDW Control\'.$

Transfers from Gwent out-of-hours Callers to Gwent out-of-hours service given the option to transfer to NHS Direct Wales

Welsh Calls From April 2011 NHS Direct Wales is no longer responsible for the GP out-of-hours service in Gwynedd & Anglesey; this will have an impact on calls requested in Welsh

From April 2011 NHS Direct Wales is no longer responsible for the GP out-of-hours service in Gwynedd & Anglesey; this will have an impact on calls requested in Welsh

187

178

319

Metadata

Summary information
High level information
Weblinks
Keywords
Statistical quality information
Open Data

General description

NHS Direct Wales is a 24-hour help line staffed by nurses offering confidential advice about health, illness and the NHS. NHS Direct Wales answers calls in English, Welsh and, via language line, over 120 other languages.

Data collection and calculation

The data is provided by the Health Informatics Department of the Welsh Ambulance Services NHS
Trust.

Frequency of publication

Quarterly

Data reference periods

Monthly from June 2002 to March 2020

Users, uses and context

This information is included in the statistical release - see weblink.

Title

Calls answered by NHS Direct Wales, by service and month

Last update

8 July 2020

Next update

last in series - see https://gov.wales/nhs-direct-wales for more information

Publishing organisation

Welsh Government

Source 1

NHS Direct Wales

Contact email

stats.healthinfo@gov.wales

Designation

None

Lowest level of geographical disaggregation

Wales

Geographical coverage

Wales

Languages covered

English and Welsh

Data licensing

You may use and re-use this data free of charge in any format or medium, under the terms of the Open Government License - see http://www.nationalarchives.gov.uk/doc/open-government-licence

Weblinks

http://gov.wales/statistics-and-research/nhs-direct-wales/?lang=en

Keywords

NHS Direct; helpline

Statistical quality

The data is sourced from an operational dataset provided by NHS Direct Wales. Routine consistency and sense checks are carried out.

Name

Hlth0902