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Welsh Government
Data Provider: Welsh Government Calls answered by NHS Direct Wales, by service and month (Archived - no longer updated)
None
Area[Filtered]
Measure1
Year(Ascending)[Filtered]
Month[Filtered]
ServiceServices offered by NHS Direct. Operation dates vary, and data is shown during periods of operation.[Filter]
[Collapse]2020
Click here to sortJanuaryClick here to sortFebruaryClick here to sortMarch
Total12,24410,8809,151
0845The main 0845 46 47 NHS Direct number.9,8548,9187,720
Non-0845Total of all non 0845 46 47 calls2,4101,9781,436
All A&EAll calls transferred from accident and emergency service810713298
All DentalAll calls to dental helplines (operating at various times)1,200915645
All GP OOHGP Out-of-Hours service; from April 2011 NHS Direct Wales is no longer responsible for the GP out-of-hours service in Gwynedd & Anglesey; from 3 July 2011 NHS Direct Wales is not responsible for any GP out-of-hours services..The data item is not applicable.The data item is not applicable.The data item is not applicable
Category CLow priority calls transferred from the Welsh Ambulance Services NHS Trust. From April 2011 these calls do not appear in this table as they are no longer part of the NHS Direct Wales telephony system and are automatically transferred. See Statistical Release for further information..The data item is not applicable.The data item is not applicable.The data item is not applicable
Health AlertHealth Alert 2000 is a task force of health organisations and patients groups organised by the Doctor Patient Partnership.000
Health Challenge WalesHealth Challenge Wales (January - June 2005).The data item is not applicable.The data item is not applicable.The data item is not applicable
Health Info WalesHealth Information Wales helpline..The data item is not applicable.The data item is not applicable.The data item is not applicable
Welsh Blood ServiceWelsh Blood Service (March 2004 - July 2005).The data item is not applicable.The data item is not applicable.The data item is not applicable
Crypto HelplineCryptosporidium helpline (November 2005 - February 2006).The data item is not applicable.The data item is not applicable.The data item is not applicable
HPV HelplineHPV vaccination helpline000
NPHSA support line for the Public Health Wales (previously NPHS) childhood height and weight pilot scheme (feasibility study). (January - December 2009)..The data item is not applicable.The data item is not applicable.The data item is not applicable
Swine FluH1N1 (Swine flu) helpline (April 2009 - February 2010).The data item is not applicable.The data item is not applicable.The data item is not applicable
Smoking LineSmoking helpline000
Colds and FluCold and flu helpline. Dedicated line closed 20 January 2012. From December quarter 2012, cold and flu information available as an option from the main 0845 helpline number.156122274
Air AlertAir Alert is a line where callers can ring if there are concerns about air quality e.g. The Nantyglo waste fire.000
Patient PathwayPatient pathway is where there has been a referral to a specialist team - Falls, Diabetes or Epilepsy.224212214
NHSDW ControlIn some quarters a small number of test calls are recorded in NHS Direct statistics; these are labelled as \'NHSDW Control\'.000
Transfers from Gwent out-of-hoursCallers to Gwent out-of-hours service given the option to transfer to NHS Direct Wales000
Welsh CallsFrom April 2011 NHS Direct Wales is no longer responsible for the GP out-of-hours service in Gwynedd & Anglesey; this will have an impact on calls requested in Welsh187178319

Metadata

Title

Calls answered by NHS Direct Wales, by service and month

Last update

8 July 2020 8 July 2020

Next update

last in series - see https://gov.wales/nhs-direct-wales for more information

Publishing organisation

Welsh Government

Source 1

NHS Direct Wales

Contact email

stats.healthinfo@gov.wales

Designation

None

Lowest level of geographical disaggregation

Wales

Geographical coverage

Wales

Languages covered

English and Welsh

Data licensing

You may use and re-use this data free of charge in any format or medium, under the terms of the Open Government License - see http://www.nationalarchives.gov.uk/doc/open-government-licence

General description

NHS Direct Wales is a 24-hour help line staffed by nurses offering confidential advice about health, illness and the NHS. NHS Direct Wales answers calls in English, Welsh and, via language line, over 120 other languages.

Data collection and calculation

The data is provided by the Health Informatics Department of the Welsh Ambulance Services NHS
Trust.

Frequency of publication

Quarterly

Data reference periods

Monthly from June 2002 to March 2020

Users, uses and context

This information is included in the statistical release - see weblink.

Keywords

NHS Direct; helpline

Statistical quality

The data is sourced from an operational dataset provided by NHS Direct Wales. Routine consistency and sense checks are carried out.

Name

Hlth0902