|
| |
| |  2003-04 | 2004-05 | 2005-06 | 2006-07 | 2007-08 | 2008-09 |
![[Collapse]](/DXR.axd?r=1_9-5Outs) Total | 3,638 | 4,023 | 4,182 | 4,104 | 4,348 | 4,984 |
| Total | Admission, discharge and transfer arrangements | 215 | 199 | 176 | 201 | 200 | 287 |
| Aids, appliances, equipment and premises | 146 | 142 | 104 | 105 | 83 | 86 |
Outpatient appointments | 438 | 594 | 475 | 371 | 435 | 559 |
| Inpatient appointments | 158 | 164 | 170 | 145 | 184 | 227 |
| Attitude of staff | 396 | 421 | 450 | 433 | 390 | 470 |
| All aspects of clinical treatment | 1,352 | 1,358 | 1,499 | 1,642 | 1,863 | 2,078 |
| Written and oral communication | 326 | 305 | 362 | 419 | 410 | 451 |
| Consent to treatment | 3 | 97 | 9 | 11 | 4 | 4 |
| Complaints handling | 0 | 23 | 3 | 5 | 1 | 4 |
| Patients: privacy and dignity | 47 | 52 | 31 | 44 | 41 | 53 |
| Patients: property and expenses | 12 | 19 | 15 | 20 | 15 | 18 |
| Local Health Board purchasing | 44 | 157 | 129 | 156 | 133 | 140 |
| Independent sector services purchased by LHBs | 0 | 3 | 9 | 1 | 2 | 3 |
| Independent sector services purchased by Trusts | 0 | 5 | 18 | 2 | 5 | 0 |
| Personal records | 40 | 28 | 35 | 28 | 46 | 36 |
| Failure to follow procedure | 48 | 32 | 13 | 21 | 25 | 41 |
| Patients: status, discrimination | 5 | 1 | 6 | 4 | 8 | 7 |
| Mortuary and post mortem arrangements | 8 | 3 | 1 | 5 | 2 | 1 |
| Transport (ambulance and other) | 183 | 206 | 276 | 178 | 189 | 171 |
| Policy and commercial decisions | 15 | 6 | 29 | 12 | 23 | 29 |
| Code of openness complaints | 2 | 0 | 0 | 0 | 1 | 0 |
| Hotel service (incl food) | 53 | 75 | 76 | 54 | 46 | 43 |
| Other | 147 | 133 | 296 | 247 | 242 | 276 |
Hospital and Community Health Services complaints by subject and year
