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Title

Hlth1704: Complaints about Family Health Services in Wales

Author

HSA/SD. Welsh Assembly Government

Notes

Last update: 14 October 2009.
Was added to StatsWales: 14 October 2009.
Next Update: No longer updated.
Will be added to StatsWales: October 2010.

1. Information is compiled from the KO41(B) return. All complaints which go into writing at any stage of the complaints procedure should be recorded on the KO41 returns. The KO41(A) return collects information about complaints relating to hospital and community health services.

2. New arrangements for out-of-hours services were introduced from 1 October 2004 when Local Health Boards became responsible for commissioning such services. Services are provided in a variety of ways but all written complaints received about the services have been included.

Keywords

Complaints

Name

Hlth1704