Family Health Service complaints by organisation and year
Archived (English only) – No longer updated.
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2009-10Metadata
Hlth1708: Complaints about Family Health Services in Wales
HSA/SD. Welsh Assembly Government
Last update: 21 September 2011
Was added to StatsWales: 21 September 2011
1. Information is compiled from the KO41(B) return. All complaints which go into writing at any stage of the complaints procedure should be recorded on the KO41 returns. The KO41(A) return collects information about complaints relating to hospital and community health services.
2. New arrangements for out-of-hours services were introduced from 1 October 2004 when Local Health Boards became responsible for commissioning such services. Services are provided in a variety of ways but all written complaints received about the services have been included.
Was added to StatsWales: 21 September 2011
1. Information is compiled from the KO41(B) return. All complaints which go into writing at any stage of the complaints procedure should be recorded on the KO41 returns. The KO41(A) return collects information about complaints relating to hospital and community health services.
2. New arrangements for out-of-hours services were introduced from 1 October 2004 when Local Health Boards became responsible for commissioning such services. Services are provided in a variety of ways but all written complaints received about the services have been included.
Complaints
