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As the demand increases for statistics and data to measure the impact of the COVID-19 pandemic, we have had to change our data gathering and release practices, focussing efforts on priority analysis and statistics.

Data Provider: Welsh Government National Statistics Family Health Service complaints by organisation and year

Archived (English only) – No longer updated.

Organisation 1
Click here to sort2009-10Click here to sort2010-11
WalesAbertawe Bro Morgannwg ULHB798415
Aneurin Bevan LHB457734
Betsi Cadwaladr ULHB9681,302
Cardiff & Vale ULHB546486
Cwm Taf LHB320294
Hywel Dda LHB331418
Powys Teaching LHB136144


Hlth1708: Complaints about Family Health Services in Wales

HSA/SD. Welsh Assembly Government

Last update: 21 September 2011
Was added to StatsWales: 21 September 2011

1. Information is compiled from the KO41(B) return. All complaints which go into writing at any stage of the complaints procedure should be recorded on the KO41 returns. The KO41(A) return collects information about complaints relating to hospital and community health services.

2. New arrangements for out-of-hours services were introduced from 1 October 2004 when Local Health Boards became responsible for commissioning such services. Services are provided in a variety of ways but all written complaints received about the services have been included.