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Data Provider: Emergency Ambulance Services Committee Ambulance Quality Indicators by area and month (archived - no longer updated)
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AreaFrom 1st April 2019 health service provision for residents of Bridgend local authority moved from Abertawe Bro Morgannwg to Cwm Taf. For more information see the joint statement from Cwm Taf and Abertawe Bro Morgannwg University Health Boards (see weblinks). The health board names have changed with Cwm Taf University Health Board becoming Cwm Taf Morgannwg University Health Board and Abertawe Bro Morgannwg University Health Board becoming Swansea Bay University Health Board. A link to the statement from the Minister for Health and Social Services can be found in the weblinks section.[Filtered]
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Click here to sortApril 2021Click here to sortMay 2021Click here to sortJune 2021Click here to sortJuly 2021Click here to sortAugust 2021Click here to sortSeptember 2021Click here to sortOctober 2021Click here to sortNovember 2021Click here to sortDecember 2021The Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication of the clinical indicator reporting is paused from December 2021 until at least March 2022; therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.Click here to sortJanuary 2022The Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication of the clinical indicator reporting is paused from December 2021 until at least March 2022; therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.Click here to sortFebruary 2022The Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication of the clinical indicator reporting is paused from December 2021 until at least March 2022; therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.Click here to sortMarch 2022The Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication of the clinical indicator reporting is paused from December 2021 until at least March 2022; therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.
[Collapse]Help Me Choose[Expand]Number of Welsh Ambulance Services NHS Trust (WAST) community engagement events [AQI1]..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available
[Collapse]Number of attendances at key stakeholder events [AQI3]Number of attendances at key stakeholder events [AQI3]..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available
[Collapse]Number of NHS Direct Wales unique website visits [AQI4i]Data only available for WalesNumber of NHS Direct Wales unique website visits [AQI4i]Data only available for Wales270,843274,862289,496332,737310,115342,146399,826395,060426,608418,484343,939382,915
[Collapse]NHS Direct Wales number of calls by reason (top 10 in the quarter) [AQI4ii]Dental problems- not all reasons shown will appear in the top 10 in each quarter3,4103,4893,0803,1633,3482,7372,8602,8922,7252,8192,5982,880
Abdominal pain- not all reasons shown will appear in the top 10 in each quarter1,5921,5351,4001,4601,4981,3701,5511,5811,3751,6671,6361,679
Rash- not all reasons shown will appear in the top 10 in each quarter816697625602488508661688585594652648
Chest pain- not all reasons shown will appear in the top 10 in each quarter1,1551,2761,1441,2481,2658689191,1261,3931,5371,3121,432
Falls non-traumatic- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Crying child- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Ingestion toxic- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Vomiting- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Head injury- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Medication enquiry- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Fever- not all reasons shown will appear in the top 10 in each quarter5686319671,039762752856807802644592820
Back pain- not all reasons shown will appear in the top 10 in each quarter617645537629645482.The data item is not applicable.The data item is not applicable.The data item is not applicable629611618
Other symptoms- not all reasons shown will appear in the top 10 in each quarter529596527.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Sore throat- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable583540629815826852728775745
Cough- not all reasons shown will appear in the top 10 in each quarter3555567287418089891,3511,2971,376879596761
Breathing difficulties- not all reasons shown will appear in the top 10 in each quarter520656602735639746843817843813591667
Headache- not all reasons shown will appear in the top 10 in each quarter903809632673577480533532544599554589
Ear problems- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable644608508.The data item is not applicable.The data item is not applicable.The data item is not applicable
[Collapse]Number and percentage of frequent callers [AQI5]Number of frequent callers291261280300231282292238251256226283
Number of incidents generated by frequent callers2,5952,4032,5732,6282,2422,6293,5882,1582,2742,3772,1762,463
Total number of incidents38,49941,44841,39843,84141,56242,53543,40538,54639,74736,90834,38338,940
Percentage of frequent callers incidents against overall number of incidents6.75.86.26.05.46.28.35.65.76.46.36.3
[Collapse]Answer My Call[Collapse]Number of Health Care Professional (HCP) calls answered [AQI6]Number of Health Care Professional (HCP) calls answered [AQI6]5,8536,0456,1195,9155,2494,9464,7564,5144,4994,4524,4624,799
[Expand]Number of 999 calls answered [AQI7]Replaced by AQI7i; some 0845 calls were previously included in this data, but are not included in AQI7i - see EASC website for more details.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
[Collapse]Number of 999 calls answered [AQI7i]Introduced in April 2019, replacing AQI7. Wales only.Number of 999 calls answered [AQI7i]Introduced in April 2019, replacing AQI7. Wales only.42,52447,23049,71153,73651,18052,05952,23544,92047,85343,48441,83548,972
[Collapse]999 Calls: Time to Answer [AQI7ii]Introduced in April 2019. Wales only.999 Calls: Time to Answer - median response (in seconds)Introduced in April 2019. Wales only.222222222222
999 Calls: Time to Answer - 65th percentile (in seconds)Introduced in April 2019. Wales only.222233333333
999 Calls: Time to Answer - 95th percentile (in seconds)Introduced in April 2019. Wales only.3381854999937103545995
[Collapse]Number of 999 calls taken through the Medical Priority Dispatch System (MPDS) [AQI8]Number of 999 calls taken through the Medical Priority Dispatch System (MPDS)38,46041,42341,38743,84141,56242,53543,40538,54639,74736,90834,38338,940
Protocol 06: breathing problems- not all protocols listed will appear in the top 10 in each quarter2,4072,6563,1865,0324,6124,4062,8342,6372,7312,6512,2314,256
Protocol 10: chest pain- not all protocols listed will appear in the top 10 in each quarter3,6934,0184,0174,6884,6884,7213,9853,5133,6153,7033,7204,368
Protocol 12: convulsions / fitting- not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol 17: falls- not all protocols listed will appear in the top 10 in each quarter4,2034,4594,6895,0074,7324,6674,7544,0704,4384,1233,8494,376
Protocol 21: haemorrhage / lacerations- not all protocols listed will appear in the top 10 in each quarter1,4621,5441,4121,6661,6091,6261,4831,4031,4861,4011,2651,491
Protocol 23: overdose / poisoning (ingestion)- not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol 25: psych / abnormal behaviour / suicide- not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol 26: sick person (specific diagnosis)- not all protocols listed will appear in the top 10 in each quarter1,5781,6422,2453,7633,3772,7781,7701,4781,6521,4931,4642,867
Protocol 28: stroke (CVA/TIA)- not all protocols listed will appear in the top 10 in each quarter1,6301,7321,5641,6531,5911,4961,6081,5001,464.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol 30: traumatic injuries, specific- not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol 31: unconscious / fainting (near)- not all protocols listed will appear in the top 10 in each quarter1,8872,2652,3892,8912,6912,5782,6082,2492,4292,1462,1132,337
Protocol 35: Health Care Professional admission- not all protocols listed will appear in the top 10 in each quarter2,6782,6802,4262,1141,9181,196.The data item is not applicable.The data item is not applicable.The data item is not applicable1,5111,3301,261
Protocol 36: pandemic fluIntroduced on 19 March 2020; not all protocols listed will appear in the top 10 in each quarter3,8644,5303,337.The data item is not applicable.The data item is not applicable.The data item is not applicable5,8994,9655,1453,9493,3671,164
Protocol UGA1: upgrade to Amber1These are calls which have been escalated; this process overrides the original classification of the condition; not all protocols listed will appear in the top 10 in each quarter1,6431,8451,8241,7061,6941,4341,5461,5911,7171,8631,6331,873
Protocol UGA2: upgrade to Amber2These are calls which have been escalated; this process overrides the original classification of the condition; not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol *U: unknown - user left call- not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable1,5891,5211,7511,7791,3491,5351,4461,4231,621
[Collapse]Number and percentage of calls ended following WAST telephone assessment (Hear and Treat) [AQI9i]Number of calls ended following WAST telephone assessment (Hear and Treat) [AQI9i]3,7933,9674,3594,5674,3193,9834,2033,8594,3684,0913,7074,601
Number of NHSDW telephone assessments that were resolved with an 'ambulance not required' outcome1,2701,2891,6021,7731,5221,7941,6451,3491,5171,3061,2191,335
Number of clinical desk telephone assessments that were resolved with an 'ambulance not required' outcome2,5232,6782,7572,7942,7972,1892,5582,5102,8512,7852,4883,266
Percentage of calls ended following WAST telephone assessment9.99.610.510.410.49.49.710.011.011.110.811.8
[Collapse]Number and percentage of calls transferred to NHS Direct Wales [AQI9ii]Number of calls transferred to NHS Direct Wales2,3402,3922,8123,1622,7242,9862,7322,3462,5852,2992,2052,403
Number of 999 calls taken through the Medical Priority Dispatch System (MPDS) [AQI9]38,46041,42341,38743,84141,56242,53543,40538,54639,74736,90834,38338,940
Percentage of calls transferred to NHS Direct Wales6.15.86.87.26.67.06.36.16.56.26.46.2
[Collapse]Number and percentage of calls returned from NHS Direct Wales [AQI9iii]Number of calls returned from NHS Direct Wales with an outcome of 'ambulance required'626561546544482483523561520539538494
Total number of calls triaged by a nurse advisor [AQI9iii]1,8961,8502,1482,3172,0042,2772,1681,9102,0371,8451,7571,829
Percentage of calls returned from NHS Direct Wales33.030.325.423.524.121.224.129.425.529.230.627.0
[Collapse]Number and percentage of calls ended through transfer to alternative care advice [AQI9iv]Number of calls ended through transfer to alternative care advice services1,2701,2891,6021,7731,5221,7941,6451,3491,5171,3061,2191,335
Total number of calls triaged by a nurse advisor [AQI9iv]1,8961,8502,1482,3172,0042,2772,1681,9102,0371,8451,7571,829
Percentage of calls ended through transfer to alternative care advice services67.069.774.676.575.978.875.970.674.570.869.473.0
[Collapse]Number and percentage of incidents received within 24 hours following WAST telephone assessment (Hear and Treat) [AQI10i]Number of incidents received within 24 hours following WAST telephone assessment (Hear and Treat)380185226315276350581217225223222261
Number of calls ended following WAST telephone assessment (Hear and Treat) [AQI10i]3,7933,9674,3594,5674,3193,9834,2033,8594,3684,0913,7074,601
Re-contact percentage within 24 hours of telephone triage (Hear and Treat)10.04.75.26.96.48.813.85.65.25.56.05.7
[Collapse]Number and percentage of incidents within 24 hours following an attendance at scene that were not transported to hospital (See and Treat) [AQI10ii]Number of incidents within 24 hours following See and Treat33183016221521131219177
Number of attendances at scene that were not transported to hospital (See and Treat)3,1993,2922,9392,8832,6612,3642,4612,5572,4642,4142,1042,151
Re-contact percentage within 24 hours of See and Treat1.00.51.00.60.80.60.90.50.50.80.80.3
[Collapse]Come To See Me[Collapse]RED coded calls including median, 65th and 95th percentiles [AQI11]Number of RED category incidents resulting in an emergency responseNote that the total number of calls to the ambulance service are presented in the National Statistics release, and the total number of calls resulting in an emergency response are used in the AQI. This explains any slight differences in the numbers presented in each output.2,6363,0423,2563,5523,3343,8724,0563,8173,8853,3442,9003,547
Number of RED category incidents with first response arriving on scene within 8 minutes1,6081,8421,9732,0521,9212,0242,0262,0241,9861,7561,5951,813
Percentage of RED category incidents with first response arriving on scene within 8 minutes (target 65%)61.060.660.657.857.652.350.053.051.152.555.051.1
RED category - median response (in seconds)Divide by 86,400 and format to hh:mm:ss403406403420423459481455472459443470
RED category - 65th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss516519520550556612635590620603585625
RED category - 95th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss1,1451,1271,1921,2701,3261,4221,4871,3041,4081,3111,2701,457
[Collapse]AMBER coded calls including median, 65th and 95th percentiles [AQI12]Number of AMBER category incidents resulting in an emergency responseNote that the total number of calls to the ambulance service are presented in the National Statistics release, and the total number of calls resulting in an emergency response are used in the AQI. This explains any slight differences in the numbers presented in each output.21,83922,82021,07320,08719,22016,50016,70817,81117,31817,34116,05016,405
AMBER category - median response (in seconds)Divide by 86,400 and format to hh:mm:ss2,4652,8783,6124,5304,6246,5266,2964,0954,7763,7424,6416,196
AMBER category - 65th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss3,7154,3615,3856,7936,9939,8799,7756,2957,7385,9777,2629,143
AMBER category - 95th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss13,12914,81318,28721,47322,66328,09830,25221,94828,14323,26123,90329,164
[Collapse]GREEN coded calls including median, 65th and 95th percentiles [AQI13]Number of GREEN category incidents resulting in a responseNote that the total number of calls to the ambulance service are presented in the National Statistics release, and the total number of calls resulting in an emergency response are used in the AQI. This explains any slight differences in the numbers presented in each output.2,4092,1011,9261,7791,5921,4381,5191,7851,6671,9351,6291,586
GREEN category - median response (in seconds)Divide by 86,400 and format to hh:mm:ss3,1753,4304,2285,3294,5636,0575,5084,7474,6884,2985,1865,295
GREEN category - 65th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss5,0955,6117,2278,4207,70710,1509,3568,0818,1207,1338,9468,446
GREEN category - 95th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss25,25721,74827,69833,54931,13435,17232,22438,09133,12530,54637,27635,671
[Collapse]Number of responded incidents where at least 1 resource arrived at the scene [AQI14]- excluding incidents where multiple dispatches are appropriateNumber of responded incidents where at least 1 resource arrived at the scene (excluding incidents where multiple dispatches are appropriate)The definition of this indicator has changed slightly; the previous data (up to March 2018 quarter) is available on the EASC website (http://www.wales.nhs.uk/easc/ambulance-quality-indicators)23,49424,31422,74921,54320,27418,49719,08820,16819,46519,13317,21117,891
Percentage of incidents where 1 vehicle arrived at the sceneThe definition of this indicator has changed slightly; the previous data (up to March 2018 quarter) is available on the EASC website (http://www.wales.nhs.uk/easc/ambulance-quality-indicators)79.678.878.877.577.475.075.375.975.174.773.872.7
Percentage of incidents where 2 vehicles arrived at the sceneThe definition of this indicator has changed slightly; the previous data (up to March 2018 quarter) is available on the EASC website (http://www.wales.nhs.uk/easc/ambulance-quality-indicators)17.918.418.319.519.320.920.520.220.821.021.021.9
Percentage of incidents where 3 vehicles arrived at the sceneThe definition of this indicator has changed slightly; the previous data (up to March 2018 quarter) is available on the EASC website (http://www.wales.nhs.uk/easc/ambulance-quality-indicators)2.12.32.42.62.83.33.43.33.53.74.24.3
Percentage of incidents where 4 or more vehicles arrived at the sceneThe definition of this indicator has changed slightly; the previous data (up to March 2018 quarter) is available on the EASC website (http://www.wales.nhs.uk/easc/ambulance-quality-indicators)0.40.50.50.50.60.70.70.60.60.70.91.0
[Collapse]Community First Responders (CFRs) attendances at scene, including by call category and percentage [AQI15]Number of Community First Responders (CFRs) attendances at scene8571,0131,058932856886826723799740674746
Number of Community First Responders (CFRs) attendances at scene - RED169203226212208276275269327246253274
Number of Community First Responders (CFRs) attendances at scene - AMBER633761763669597586511426443456383433
Number of Community First Responders (CFRs) attendances at scene - GREEN554969515124402829383839
Number of Community First Responders (CFRs) attendances at scene where first response arriving on scene747886944847773794738625689650588664
Percentage of Community First Responder (CFR) attendances at scene where they were the first response arriving at scene87.287.589.290.990.389.689.386.486.287.887.289.0
[Collapse]Give Me Treatment[Collapse]Number and percentage of patients with attempted resuscitation following cardiac arrest, documented as having a return of spontaneous circulation (ROSC) at hospital door [AQI16i]Percentage of patients with attempted resuscitation following cardiac arrest, documented as having a return of spontaneous circulation (ROSC) at hospital doorData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.14.315.215.316.28.112.410.410.9~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Number of patients with attempted resuscitation following cardiac arrest, documented as having a return of spontaneous circulation (ROSC) at hospital doorData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.2630313316273023~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Total number of patients with attempted resuscitation following cardiac arrestData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.182198203204198217288211~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
[Collapse]Number and percentage of suspected stroke patients who are documented as receiving appropriate stroke care bundle [AQI16ii]Data only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.Percentage of suspected stroke patients who are documented as receiving appropriate stroke care bundleData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.94.598.297.298.395.997.893.598.4~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Number of suspected stroke patients who are documented as receiving appropriate stroke care bundleData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.363383318298305180230183~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Total number of suspected stroke patientsData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.384390327303318184246186~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
[Collapse]Number and percentage of older patients with suspected hip fracture who are documented as receiving analgesia and appropriate care bundle [AQI16iii]Data only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.Percentage of older patients with suspected hip fracture who are documented as receiving appropriate care bundle [including analgesia]Data only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.84.084.289.484.190.492.591.988.7~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Number of older patients with suspected hip fracture who are documented as receiving appropriate care bundleData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.200197210180225149227125~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Total number of older patients with suspected hip fracture [AQI16iiic]Data only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.238234235214249161247141~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Percentage of older patients with suspected hip fracture who are documented as receiving analgesiaData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.91.692.397.093.594.498.196.495.7~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Number of older patients with suspected hip fracture who are documented as receiving analgesiaData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.218216228200235158238135~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Total number of older patients with suspected hip fracture [AQI16iiif]Data only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.238234235214249161247141~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
[Collapse]Number and percentage of ST segment elevation myocardial infarction (STEMI) patients who are documented as receiving appropriate STEMI care bundle [AQI16iv]Data only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.Percentage of ST segment elevation myocardial infarction (STEMI) patients who are documented as receiving appropriate STEMI care bundleData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.85.782.383.875.773.070.871.485.7~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Number of ST segment elevation myocardial infarction (STEMI) patients who are documented as receiving appropriate STEMI care bundleData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.6651675646342030~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Total number of ST segment elevation myocardial infarction (STEMI) patientsData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.7762807463482835~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
[Collapse]Number and percentage of suspected sepsis patients who have had a documented NEWS score [AQI16v]Data only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.Percentage of suspected sepsis patients who have had a documented NEWS scoreData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.96.2100.095.798.098.0100.097.697.6~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Number of suspected sepsis patients who have had a documented NEWS scoreData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.5051454950494040~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Total number of suspected sepsis patientsData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.5251475051494141~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
[Collapse]Number and percentage of patients with a suspected febrile convulsion aged 5 years and under who are documented as receiving the appropriate care bundle [AQI16vi]Data only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.Percentage of patients with a suspected febrile convulsion aged 5 years and under who are documented as receiving the appropriate care bundleData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.100.0100.0100.0100.0100.0100.0100.0100.0~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Number of patients with a suspected febrile convulsion aged 5 years and under who are documented as receiving the appropriate care bundleData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.121521231162115~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Total number of patients with a suspected febrile convulsion aged 5 years and underData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.121521231162115~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
[Collapse]Number and percentage of hypoglycaemic patients who are documented as receiving the appropriate care bundle [AQI16vii]Data only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.Percentage of hypoglycaemic patients who are documented as receiving the appropriate care bundleData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.86.791.993.688.688.186.190.291.8~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Number of hypoglycaemic patients who are documented as receiving the appropriate care bundleData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.13713713211711862148101~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
Total number of hypoglycaemic patientsData only available for Wales; the Welsh Ambulance Services NHS Trust (WAST) introduced a new Electronic Patient Clinical Record (ePCR) System across the service in December 2021. As the data collection process has changed, the Emergency Ambulance Services Committee (EASC) advised that publication clinical indicator reporting is paused from December 2021 until at least March 2022, therefore this publication only includes new clinical data for October and November 2021. An assessment of the coherence between the legacy and new ePCR system will be undertaken to consider the appropriateness of publishing backdated data. All non-clinical data is not affected by this.15814914113213472164110~The data item is not yet available~The data item is not yet available~The data item is not yet available~The data item is not yet available
[Collapse]Number of incidents that resulted in non conveyance to hospital [AQI17]Total number of incidents that resulted in non conveyance to hospital5,3895,6345,1164,9124,6354,2764,3204,5954,4644,4373,8744,224
Number of incidents that resulted in non conveyance to hospital - treated at scene3,1543,2472,8992,8562,6352,3522,4412,4922,4402,3872,0792,128
Number of incidents that resulted in non conveyance to hospital - referred to alternate provider2,2352,3872,2172,0562,0001,9241,8792,1032,0242,0501,7952,096
[Collapse]Number and percentage of incidents where a resource was the ideal / suitable response as per clinical response model [AQI18]Data only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021Number of incidents where RRV ideal as per clinical response modelData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Number of incidents where RRV sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Percentage of incidents where RRV sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Number of incidents where EA ideal as per clinical response modelData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Number of incidents where EA sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Percentage of incidents where EA sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Number of Health Care Professional (card 35) calls where UCS ideal as per clinical response modelData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Number of Health Care Professional (card 35) calls where UCS sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Percentage of Health Care Professional calls where UCS sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Total number of AMBER incidents with a responseIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 202121,83922,82021,07320,08819,22016,50216,70917,81117,31417,34616,04116,399
Number of AMBER incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20213,2393,3273,2983,7093,2632,3952,0142,0382,0922,3002,2432,269
Percentage of AMBER incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 202114.814.615.718.517.014.512.111.412.113.314.013.8
Number of AMBER incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 202111715113211711790101120126127127127
Percentage of AMBER incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20210.50.70.60.60.60.50.60.70.70.70.80.8
Total number of GREEN2 incidents with a responseIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20211,040958899859753577654778703748630653
Number of GREEN2 incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20216847705958546972711005368
Percentage of GREEN2 incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20216.54.97.86.97.79.410.69.310.113.48.410.4
Number of GREEN2 incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 2021342721553672
Percentage of GREEN2 incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20210.30.40.20.80.30.20.80.60.40.81.10.3
Total number of GREEN3 (Non Health Care Professional) incidents with a responseIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20211,3691,1431,0279208398618659939471,164973921
Number of GREEN3 (Non Health Care Professional) incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 202123221536105812181819
Percentage of GREEN3 (Non Health Care Professional) incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20211.71.91.50.30.71.20.60.81.31.51.82.1
Number of GREEN3 (Non Health Care Professional) incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 2021323103004221
Percentage of GREEN3 (Non Health Care Professional) incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20210.20.20.30.10.00.30.00.00.40.20.20.1
Total number of GREEN3 (Health Care Professional) incidents with a responseIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20212,2172,1791,9751,6711,5068548631,2369961,142934865
Number of GREEN3 (Health Care Professional) incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 2021000000000000
Percentage of GREEN3 (Health Care Professional) incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20210.00.00.00.00.00.00.00.00.00.00.00.0
Number of GREEN3 (Health Care Professional) incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 2021001110000000
Percentage of GREEN3 (Health Care Professional) incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20210.00.00.10.10.10.00.00.00.00.00.00.0
[Collapse]Take Me To Hospital[Collapse]Number and percentage of patients conveyed to hospital following a face to face assessment [AQI19i]Number of 999 patients conveyed to hospital17,40018,05516,84516,07815,14413,54013,88814,73314,25014,30712,89013,315
Total number of incidents where an ambulance resource attended the scene26,72327,82026,12225,26923,99521,65222,14023,26422,66522,44020,39521,363
Percentage of patients conveyed to hospital following a face to face assessment65.164.964.563.663.162.562.763.362.963.863.262.3
[Collapse]Number of patients conveyed to hospital by type [AQI19ii]Number of patients conveyed to hospital by type [AQI19iia]19,59020,19718,78917,74416,66414,46514,79315,99015,32115,49913,86614,236
Tier 1 Major A&E units [AQI19]17,16717,68116,53015,57414,65512,73113,07314,13713,51513,63212,26412,617
Tier 2 Minor A&E units - Minor Injuries Unit or Local Accident Centre [AQI19]1,4021,4201,2971,2731,1721,0081,0431,1121,0711,121962960
Tier 3 Major Acute - Medical Admissions Unit [AQI19]765826712670624495468508514525432452
Other (all other units such as maternity or mental health units) [AQI19]256270250227213231209233221221208207
[Collapse]Number and percentage of notification to handover within 15 minutes of arrival at hospital [AQI20i]Percentage of notification to handover within 15 minutes of arrival at hospitalCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2439.436.335.232.227.725.322.422.622.519.918.818.7
Number of notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 246,7556,5315,8505,0904,1283,3283,0133,3423,2682,9212,5532,631
Total number of handovers [AQI20]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2417,14117,97916,63915,80314,92613,14213,47714,81214,53414,65513,57214,084
[Collapse]Number and percentage of notification to handover within 15 minutes of arrival at hospital, by hospital type [AQI20ii]Tier 1 Major A&E units - percentage of notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2439.136.134.931.727.124.822.122.522.219.918.718.6
Tier 1 Major A&E units - notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 246,4976,2755,6224,8533,9343,1662,9013,2543,1292,8502,4692,559
Tier 1 Major A&E units - total number of handovers [AQI20]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2416,59917,39216,12915,30114,50312,75313,13414,46914,11714,30413,22713,735
Tier 2 Minor A&E units - percentage of notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2436.729.934.034.926.817.621.318.818.827.420.918.0
Tier 2 Minor A&E units - notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24403836382215161216171816
Tier 2 Minor A&E units - total number of handovers [AQI20]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 241091271061098285756485628689
Tier 3 Major acute - percentage of notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2450.347.447.550.650.448.435.827.237.018.725.521.5
Tier 3 Major acute - notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 242182181921991721479676123546656
Tier 3 Major acute - total number of handovers [AQI20]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24433460404393341304268279332289259260
Other - percentage of notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 240.00.00.00.00.00.00.00.00.00.00.00.0
Other - notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24000000000000
Other - total number of handovers [AQI20]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24000000000000
[Collapse]Number of lost hours following notification to handover over 15 minutes [AQI21]Number of lost hours following notification to handover over 15 minutes [AQI21a]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 248,0889,0999,05911,68513,88714,26218,23418,16018,77322,56323,23224,479
Tier 1 Major A&E units [AQI21]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 247,9448,8988,80711,43913,75814,09418,00317,75718,51322,05122,73324,034
Tier 2 Minor A&E units - Minor Injuries Unit or Local Accident Centre [AQI21]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24213938284450484856316476
Tier 3 Major acute - Medical Admissions Unit [AQI21]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2412316221421886118183356204480435369
Other (all other units such as maternity or mental health units) [AQI21]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24000000000000
[Collapse]Number and percentage of handover to clear within 15 minutes of transfer of patient care to hospital staff [AQI22i]Percentage of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2483.585.787.086.785.485.285.484.485.284.984.884.2
Number of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2414,32015,41014,47913,69712,74411,19511,51112,50712,38712,43611,50811,863
Total number of handovers [AQI22]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2417,14117,97916,63915,80314,92613,14213,47714,81214,53414,65513,57214,084
[Collapse]Number and percentage of handover to clear within 15 minutes of transfer of patient care to hospital staff by hospital type [AQI22ii]Tier 1 Major A&E units - percentage of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2483.585.887.186.685.485.285.684.485.384.884.884.2
Tier 1 Major A&E units - number of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2413,85914,91514,04213,25412,38510,86611,23812,21512,03712,13511,21411,560
Tier 1 Major A&E units - total number of handovers [AQI22]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2416,59917,39216,12915,30114,50312,75313,13414,46914,11714,30413,22713,735
Tier 2 Minor A&E units - percentage of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2492.792.992.589.992.796.585.393.895.391.993.086.5
Tier 2 Minor A&E units - number of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2410111898987682646081578077
Tier 2 Minor A&E units - total number of handovers [AQI22]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24; Descriptor updated for AQI 22i and AQI 22ii to reflect Hospital Ambulance Liaison Officer (HALO) procedures1091271061098285756485628689
Tier 3 Major acute - percentage of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2483.182.083.987.883.081.378.083.281.084.482.686.9
Tier 3 Major acute - number of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24360377339345283247209232269244214226
Tier 3 Major acute - total number of handovers [AQI22]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24433460404393341304268279332289259260
Other - percentage of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 240.00.00.00.00.00.00.00.00.00.00.00.0
Other - number of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24000000000000
Other - total number of handovers [AQI22]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24; Descriptor updated for AQI 22i and AQI 22ii to reflect Hospital Ambulance Liaison Officer (HALO) procedures000000000000
[Collapse]Conveyance to other LHB locations [AQI23]Conveyance to hospital outside of Local Health Board area1,5301,6121,5461,4981,3821,2851,2951,2831,2371,2541,1041,245
Number of overall conveyance to hospital19,59020,19718,78917,74416,66414,46514,79315,99015,32115,49913,86614,236
Percentage of conveyance to hospital outside of Local Health Board area7.88.08.28.48.38.98.88.08.18.18.08.7
[Collapse]Number of lost hours following handover to clear over 15 minutes [AQI24]Number of lost hours following handover to clear over 15 minutes [AQI24a]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24413369316363391436470543467541587667
Tier 1 Major A&E units [AQI24]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24406361311357388432461539460537570659
Tier 2 Minor A&E units - Minor Injuries Unit or Local Accident Centre [AQI24]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 241102001010135
Tier 3 Major acute - Medical Admissions Unit [AQI24]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24675434836454
Other (all other units such as maternity or mental health units) [AQI24]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24; Descriptor updated for AQI 22i and AQI 22ii to reflect Hospital Ambulance Liaison Officer (HALO) procedures000000000000

Metadata

Title

Ambulance Quality Indicators by area and month

Last update

19 May 2022 19 May 2022

Next update

No longer updated - see weblinks

Publishing organisation

Welsh Government

Source 1

Welsh Ambulance Services NHS Trust

Contact email

stats.healthinfo@gov.wales

Designation

None

Lowest level of geographical disaggregation

Local health boards

Geographical coverage

Wales

Languages covered

English and Welsh

Data licensing

You may use and re-use this data free of charge in any format or medium, under the terms of the Open Government License - see http://www.nationalarchives.gov.uk/doc/open-government-licence

General description

Emergency ambulance services are commissioned by the seven Local Health Boards on behalf of the people of Wales through the Emergency Ambulance Service Committee (EASC).
Emergency ambulance services for the population of Wales and anyone visiting Wales, are delivered by the Welsh Ambulance Services NHS Trust (WAST).
EASC has developed a set of Ambulance Quality Indicators to monitor and improve performance across the 5 Step Ambulance Care Pathway: Help Me Choose; Answer My Call; Come To See Me; Give Me Treatment; Take Me To Hospital


Data collection and calculation

The data is provided by the Health Informatics Department of the Welsh Ambulance Services NHS Trust.

Frequency of publication

Quarterly

Data reference periods

Monthly from April 2016

Keywords

Ambulance; NHS Direct Wales

Statistical quality

Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST / EASC.