

In response to the coronavirus (COVID-19) pandemic, daily information on calls made to 111 and NHS Direct has been specifically published to support transparency and understanding of NHS activity and capacity. Figures show the number of calls made to 111 and NHS Direct in Wales. The data are taken from management information and are subject to change. They have not been not been subject to the same validation processes undertaken for official statistics releases. The official statistics should continue to be considered the authoritative source of data. 111 has been rolled out to all of local health boards in Wales in response to the COVID-19 pandemic but calls are still made to NHS Direct.
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