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Data Provider: Welsh Government Management Information Calls made to 111 and NHS Direct, by date

In response to the coronavirus (COVID-19) pandemic, daily information on calls made to 111 and NHS Direct has been specifically published to support transparency and understanding of NHS activity and capacity. Figures show the number of calls made to 111 and NHS Direct in Wales. The data are taken from management information and are subject to change. They have not been not been subject to the same validation processes undertaken for official statistics releases. The official statistics should continue to be considered the authoritative source of data. 111 has been rolled out to all of local health boards in Wales in response to the COVID-19 pandemic but calls are still made to NHS Direct.

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Area code[Filter]
Area[Filtered]
Measure1
Calls[Filter]
Date[Filtered]
Click here to sortTotal calls
25/12/20201,687
26/12/20203,399
27/12/20203,774
28/12/20204,593
29/12/20201,949
30/12/20201,673
31/12/20201,426
01/01/20213,216
02/01/20213,643
03/01/20212,941
04/01/20212,036
05/01/20211,434
06/01/20211,517
07/01/20211,441
08/01/20211,477
09/01/20212,812
10/01/20212,341
11/01/20211,747
12/01/20211,414
13/01/20211,437
14/01/20211,425
15/01/20211,391
16/01/20212,947
17/01/20212,339
18/01/20211,691
19/01/20211,359
20/01/20211,316
21/01/20211,472
22/01/20211,510
23/01/20212,817
24/01/20212,189
25/01/20211,608

Metadata

Title

Calls made to 111 and NHS Direct, by date

Last update

28 January 2021 28 January 2021

Next update

4 February 2021

Publishing organisation

Welsh Government

Source 1

Welsh Ambulance Services NHS Trust

Contact email

stats.healthinfo@gov.wales

Designation

Management information

Lowest level of geographical disaggregation

Wales

Geographical coverage

Wales

Languages covered

English and Welsh

Data licensing

You may use and re-use this data free of charge in any format or medium, under the terms of the Open Government License - see http://www.nationalarchives.gov.uk/doc/open-government-licence

General description

In response to the coronavirus (COVID-19) pandemic, daily information on calls made to 111 and NHS Direct has been specifically published to support transparency and understanding of NHS activity and capacity. Figures show the number of calls made to 111 and NHS Direct in Wales. The data are taken from management information and are subject to change. They have not been not been subject to the same validation processes undertaken for official statistics releases. The official statistics should continue to be considered the authoritative source of data. 111 has been rolled out to all of local health boards in Wales in response to the COVID-19 pandemic but calls are still made to NHS Direct.

Data collection and calculation

Weekly return from Welsh Ambulance Service NHS Trust. Data is submitted via a EXCEL file and transferred to a SQL database.

Frequency of publication

Weekly

Data reference periods

February 2020 onwards

Revisions information

Historic data are subject to revision and therefore may differ to previously published information.

Keywords

COVID-19, Coronavirus, 111, NHSD, Calls

Statistical quality

Figures include calls to 111 and NHS Direct which have been answered or abandoned after 60 seconds without being answered. Calls abandoned after 60 seconds are included because the caller has likely listened and chosen to pursue an alternative option provided by the automated message played when calling e.g. calling a local pharmacy. Therefore the data gives a more comprehensive picture of the demand on 111/NHS direct. If the caller is still on the line after 60 seconds then they do not want to take up this option and wish to speak to the 111 or NHS Direct worker.