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Welsh Government
As the demand increases for statistics and data to measure the impact of the COVID-19 pandemic, we have had to change our data gathering and release practices, focussing efforts on priority analysis and statistics. https://gov.wales/statistics-and-research

Data Provider: Welsh Government Management Information Calls made to 111 and NHS Direct, by date

In response to the coronavirus (COVID-19) pandemic, daily information on calls made to 111 and NHS Direct has been specifically published to support transparency and understanding of NHS activity and capacity. Figures show the number of calls made to 111 and NHS Direct in Wales. The data are taken from management information and are subject to change. They have not been not been subject to the same validation processes undertaken for official statistics releases. The official statistics should continue to be considered the authoritative source of data. 111 has been rolled out to all of local health boards in Wales in response to the COVID-19 pandemic but calls are still made to NHS Direct.

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Area code[Filter]
Area[Filtered]
Measure1
Calls[Filter]
Date[Filtered]
Click here to sortTotal calls
14/08/20201,930
15/08/20203,848
16/08/20203,535
17/08/20202,028
18/08/20201,810
19/08/20201,694
20/08/20201,652
21/08/20201,863
22/08/20203,387
23/08/20202,962
24/08/20202,040
25/08/20201,741
26/08/20201,711
27/08/20201,686
28/08/20201,829
29/08/20203,304
30/08/20203,426
31/08/20203,832
01/09/20202,541
02/09/20202,366
03/09/20202,233
04/09/20202,219
05/09/20203,513
06/09/20203,418
07/09/20202,991
08/09/20202,415
09/09/20202,370
10/09/20202,440
11/09/20202,405
12/09/20203,665
13/09/20203,734
14/09/20203,134

Metadata

Title
Calls made to 111 and NHS Direct, by date

Last update
10 September 2020 10 September 2020

Next update
17 September 2020

Publishing organisation
Welsh Government

Source 1
Welsh Ambulance Services NHS Trust

Contact email
stats.healthinfo@gov.wales

Designation
Management information

Lowest level of geographical disaggregation
Wales

Geographical coverage
Wales

Languages covered
English and Welsh

Data licensing
You may use and re-use this data free of charge in any format or medium, under the terms of the Open Government License - see http://www.nationalarchives.gov.uk/doc/open-government-licence

General description
In response to the coronavirus (COVID-19) pandemic, daily information on calls made to 111 and NHS Direct has been specifically published to support transparency and understanding of NHS activity and capacity. Figures show the number of calls made to 111 and NHS Direct in Wales. The data are taken from management information and are subject to change. They have not been not been subject to the same validation processes undertaken for official statistics releases. The official statistics should continue to be considered the authoritative source of data. 111 has been rolled out to all of local health boards in Wales in response to the COVID-19 pandemic but calls are still made to NHS Direct.

Data collection and calculation
Weekly return from Welsh Ambulance Service NHS Trust. Data is submitted via a EXCEL file and transferred to a SQL database.

Frequency of publication
Weekly

Data reference periods
February 2020 onwards

Revisions information
Historic data are subject to revision and therefore may differ to previously published information.

Keywords
COVID-19, Coronavirus, 111, NHSD, Calls

Statistical quality
Figures include calls to 111 and NHS Direct which have been answered or abandoned after 60 seconds without being answered. Calls abandoned after 60 seconds are included because the caller has likely listened and chosen to pursue an alternative option provided by the automated message played when calling e.g. calling a local pharmacy. Therefore gives a more comprehensive picture of the demand on 111/NHS direct. If the caller is still on the line after 60 seconds then they do not want to take up this option and wish to speak to the 111 or NHS Direct worker.