Title

Calls made to 111 and NHS Direct, by date

Last update

10 June 2021 10 June 2021

Next update

Archived – No longer updated

Publishing organisation

Welsh Government

Source 1

Welsh Ambulance Services NHS Trust

Contact email

kas.covid19@gov.wales

Designation

Management information

Lowest level of geographical disaggregation

Wales

Geographical coverage

Wales

Languages covered

English and Welsh

Data licensing

You may use and re-use this data free of charge in any format or medium, under the terms of the Open Government License - see http://www.nationalarchives.gov.uk/doc/open-government-licence

General description

In response to the coronavirus (COVID-19) pandemic, daily information on calls made to 111 and NHS Direct has been specifically published to support transparency and understanding of NHS activity and capacity. Figures show the number of calls made to 111 and NHS Direct in Wales. The data are taken from management information and are subject to change. They have not been subject to the same validation processes undertaken for official statistics releases. The official statistics should continue to be considered the authoritative source of data. 111 has been rolled out to all of local health boards in Wales in response to the COVID-19 pandemic but calls are still made to NHS Direct.

Data collection and calculation

From 17 June 2021, we will no longer be updating this data.

Calls to 111 and NHS direct are published by Public Health Wales on their Rapid COVID-19 surveillance dashboard. Information is available for all calls and the proportion of calls that are for any COVID-19 like symptoms. The information is available at health board level.

Weekly return from Welsh Ambulance Service NHS Trust. Data is submitted via a EXCEL file and transferred to a SQL database.

Frequency of publication

No longer updated

Data reference periods

From 1 February 2020 to 7 June 2021

Revisions information

Historic data are subject to revision and therefore may differ to previously published information.

Weblinks

https://gov.wales/nhs-activity-and-capacity-during-coronavirus-covid-19-pandemic

Statistical quality

Figures include calls to 111 and NHS Direct which have been answered or abandoned after 60 seconds without being answered. Calls abandoned after 60 seconds are included because the caller has likely listened and chosen to pursue an alternative option provided by the automated message played when calling e.g. calling a local pharmacy. Therefore the data gives a more comprehensive picture of the demand on 111/NHS direct. If the caller is still on the line after 60 seconds then they do not want to take up this option and wish to speak to the 111 or NHS Direct worker.

Keywords

COVID-19, Coronavirus, 111, NHSD, Calls

Name

HLTH0093