Skip to content
As the demand increases for statistics and data to measure the impact of the COVID-19 pandemic, we have had to change our data gathering and release practices, focussing efforts on priority analysis and statistics. https://gov.wales/statistics-and-research
Data Provider: Welsh Government Management Information Calls made to 111 and NHS Direct, by date

In response to the coronavirus (COVID-19) pandemic, daily information on calls made to 111 and NHS Direct has been specifically published to support transparency and understanding of NHS activity and capacity. Figures show the number of calls made to 111 and NHS Direct in Wales. The data are taken from management information and are subject to change. They have not been not been subject to the same validation processes undertaken for official statistics releases. The official statistics should continue to be considered the authoritative source of data. 111 has been rolled out to all of local health boards in Wales in response to the COVID-19 pandemic but calls are still made to NHS Direct.

None
Area code[Filter]
Area[Filtered]
Measure1
Calls[Filter]
Date[Filtered]
Click here to sortTotal calls
16/10/20201,945
17/10/20203,313
18/10/20202,901
19/10/20202,414
20/10/20201,947
21/10/20202,053
22/10/20201,755
23/10/20201,871
24/10/20203,468
25/10/20203,193
26/10/20202,233
27/10/20202,002
28/10/20201,857
29/10/20201,874
30/10/20201,948
31/10/20203,257
01/11/20203,012
02/11/20202,219
03/11/20201,928
04/11/20201,844
05/11/20201,793
06/11/20201,768
07/11/20203,410
08/11/20203,031
09/11/20202,163
10/11/20201,746
11/11/20201,870
12/11/20201,899
13/11/20201,868
14/11/20203,196
15/11/20203,063
16/11/20202,356

Metadata

Title

Calls made to 111 and NHS Direct, by date

Last update

19 November 2020 19 November 2020

Next update

26 November 2020

Publishing organisation

Welsh Government

Source 1

Welsh Ambulance Services NHS Trust

Contact email

stats.healthinfo@gov.wales

Designation

Management information

Lowest level of geographical disaggregation

Wales

Geographical coverage

Wales

Languages covered

English and Welsh

Data licensing

You may use and re-use this data free of charge in any format or medium, under the terms of the Open Government License - see http://www.nationalarchives.gov.uk/doc/open-government-licence

General description

In response to the coronavirus (COVID-19) pandemic, daily information on calls made to 111 and NHS Direct has been specifically published to support transparency and understanding of NHS activity and capacity. Figures show the number of calls made to 111 and NHS Direct in Wales. The data are taken from management information and are subject to change. They have not been not been subject to the same validation processes undertaken for official statistics releases. The official statistics should continue to be considered the authoritative source of data. 111 has been rolled out to all of local health boards in Wales in response to the COVID-19 pandemic but calls are still made to NHS Direct.

Data collection and calculation

Weekly return from Welsh Ambulance Service NHS Trust. Data is submitted via a EXCEL file and transferred to a SQL database.

Frequency of publication

Weekly

Data reference periods

February 2020 onwards

Revisions information

Historic data are subject to revision and therefore may differ to previously published information.

Keywords

COVID-19, Coronavirus, 111, NHSD, Calls

Statistical quality

Figures include calls to 111 and NHS Direct which have been answered or abandoned after 60 seconds without being answered. Calls abandoned after 60 seconds are included because the caller has likely listened and chosen to pursue an alternative option provided by the automated message played when calling e.g. calling a local pharmacy. Therefore the data gives a more comprehensive picture of the demand on 111/NHS direct. If the caller is still on the line after 60 seconds then they do not want to take up this option and wish to speak to the 111 or NHS Direct worker.