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As the demand increases for statistics and data to measure the impact of the COVID-19 pandemic, we have had to change our data gathering and release practices, focussing efforts on priority analysis and statistics. https://gov.wales/statistics-and-research
Data Provider: Welsh Government Management Information Calls made to 111 and NHS Direct, by date

In response to the coronavirus (COVID-19) pandemic, daily information on calls made to 111 and NHS Direct has been specifically published to support transparency and understanding of NHS activity and capacity. Figures show the number of calls made to 111 and NHS Direct in Wales. The data are taken from management information and are subject to change. They have not been not been subject to the same validation processes undertaken for official statistics releases. The official statistics should continue to be considered the authoritative source of data.

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Area code[Filter]
Area[Filtered]
Measure1
Calls[Filter]
Date[Filtered]
Click here to sortTotal calls
12/03/20211,663
13/03/20212,800
14/03/20212,311
15/03/20212,083
16/03/20211,683
17/03/20211,781
18/03/20211,810
19/03/20211,748
20/03/20212,949
21/03/20212,394
22/03/20211,915
23/03/20211,742
24/03/20211,658
25/03/20211,804
26/03/20211,649
27/03/20212,928
28/03/20212,626
29/03/20211,904
30/03/20211,510
31/03/20211,629
01/04/20211,715
02/04/20214,105
03/04/20213,864
04/04/20212,869
05/04/20213,443
06/04/20212,086
07/04/20211,953
08/04/20211,965
09/04/20211,889
10/04/20213,305
11/04/20212,765
12/04/20211,922

Metadata

Title

Calls made to 111 and NHS Direct, by date

Last update

15 April 2021 15 April 2021

Next update

22 April 2021

Publishing organisation

Welsh Government

Source 1

Welsh Ambulance Services NHS Trust

Contact email

stats.healthinfo@gov.wales

Designation

Management information

Lowest level of geographical disaggregation

Wales

Geographical coverage

Wales

Languages covered

English and Welsh

Data licensing

You may use and re-use this data free of charge in any format or medium, under the terms of the Open Government License - see http://www.nationalarchives.gov.uk/doc/open-government-licence

General description

In response to the coronavirus (COVID-19) pandemic, daily information on calls made to 111 and NHS Direct has been specifically published to support transparency and understanding of NHS activity and capacity. Figures show the number of calls made to 111 and NHS Direct in Wales. The data are taken from management information and are subject to change. They have not been not been subject to the same validation processes undertaken for official statistics releases. The official statistics should continue to be considered the authoritative source of data. 111 has been rolled out to all of local health boards in Wales in response to the COVID-19 pandemic but calls are still made to NHS Direct.

Data collection and calculation

Weekly return from Welsh Ambulance Service NHS Trust. Data is submitted via a EXCEL file and transferred to a SQL database.

Frequency of publication

Weekly

Data reference periods

February 2020 onwards

Revisions information

Historic data are subject to revision and therefore may differ to previously published information.

Keywords

COVID-19, Coronavirus, 111, NHSD, Calls

Statistical quality

Figures include calls to 111 and NHS Direct which have been answered or abandoned after 60 seconds without being answered. Calls abandoned after 60 seconds are included because the caller has likely listened and chosen to pursue an alternative option provided by the automated message played when calling e.g. calling a local pharmacy. Therefore the data gives a more comprehensive picture of the demand on 111/NHS direct. If the caller is still on the line after 60 seconds then they do not want to take up this option and wish to speak to the 111 or NHS Direct worker.