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Data Provider: Emergency Ambulance Services Committee Ambulance Quality Indicators by area and month
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AreaFrom 1st April 2019 health service provision for residents of Bridgend local authority moved from Abertawe Bro Morgannwg to Cwm Taf. For more information see the joint statement from Cwm Taf and Abertawe Bro Morgannwg University Health Boards (see weblinks). The health board names have changed with Cwm Taf University Health Board becoming Cwm Taf Morgannwg University Health Board and Abertawe Bro Morgannwg University Health Board becoming Swansea Bay University Health Board. A link to the statement from the Minister for Health and Social Services can be found in the weblinks section.[Filtered]
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[Collapse]AQI[Filter]
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[Collapse]AQI 1
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AQI 2
Click here to sortJanuary 2021AQI18 and AQI 19 data revised on 19 August 2021Click here to sortFebruary 2021AQI18 and AQI 19 data revised on 19 August 2021Click here to sortMarch 2021AQI18 and AQI 19 data revised on 19 August 2021Click here to sortApril 2021Click here to sortMay 2021Click here to sortJune 2021Click here to sortJuly 2021Click here to sortAugust 2021Click here to sortSeptember 2021
[Collapse]Help Me Choose[Expand]Number of Welsh Ambulance Services NHS Trust (WAST) community engagement events [AQI1]..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available
[Collapse]Number of attendances at key stakeholder events [AQI3]Number of attendances at key stakeholder events [AQI3]..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available
[Collapse]Number of NHS Direct Wales unique website visits [AQI4i]Data only available for WalesNumber of NHS Direct Wales unique website visits [AQI4i]Data only available for Wales386,956309,965313,185270,843274,862289,496332,737310,115342,146
[Collapse]NHS Direct Wales number of calls by reason (top 10 in the quarter) [AQI4ii]Dental problems- not all reasons shown will appear in the top 10 in each quarter3,1913,2723,6113,4103,4893,0803,1633,3482,737
Abdominal pain- not all reasons shown will appear in the top 10 in each quarter1,2411,4501,4391,5921,5351,4001,4601,4981,370
Rash- not all reasons shown will appear in the top 10 in each quarter530518613816697625602488508
Chest pain- not all reasons shown will appear in the top 10 in each quarter1,6251,2381,2421,1551,2761,1441,2481,265868
Falls non-traumatic- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Crying child- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Ingestion toxic- not all reasons shown will appear in the top 10 in each quarter383404428.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Vomiting- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Head injury- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Medication enquiry- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Fever- not all reasons shown will appear in the top 10 in each quarter6075336885686319671,039762752
Back pain- not all reasons shown will appear in the top 10 in each quarter500522615617645537629645482
Other symptoms- not all reasons shown will appear in the top 10 in each quarter575506579529596527.The data item is not applicable.The data item is not applicable.The data item is not applicable
Sore throat- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable583540629
Cough- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable355556728741808989
Breathing difficulties- not all reasons shown will appear in the top 10 in each quarter1,055554609520656602735639746
Headache- not all reasons shown will appear in the top 10 in each quarter532498696903809632673577480
[Collapse]Number and percentage of frequent callers [AQI5]Number of frequent callers301254262291261280300231282
Number of incidents generated by frequent callers2,5432,3032,4402,5952,4032,5732,6282,2422,629
Total number of incidents35,98831,99037,27938,49941,44841,39843,84141,56242,535
Percentage of frequent callers incidents against overall number of incidents7.17.26.56.75.86.26.05.46.2
[Collapse]Answer My Call[Collapse]Number of Health Care Professional (HCP) calls answered [AQI6]Number of Health Care Professional (HCP) calls answered [AQI6]4,9144,7655,6175,8536,0456,1195,9155,2494,946
[Collapse]Number of 999 calls answered [AQI7]Replaced by AQI7i; some 0845 calls were previously included in this data, but are not included in AQI7i - see EASC website for more detailsNumber of 999 calls answered [AQI7]Replaced by AQI7i; some 0845 calls were previously included in this data, but are not included in AQI7i - see EASC website for more details.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
[Expand]Number of 999 calls answered [AQI7i]Introduced in April 2019, replacing AQI7. Wales only.39,58233,78040,28642,52447,23049,71153,73651,18052,059
[Collapse]999 Calls: Time to Answer [AQI7ii]Introduced in April 2019. Wales only.999 Calls: Time to Answer - median response (in seconds)Introduced in April 2019. Wales only.222222222
999 Calls: Time to Answer - 65th percentile (in seconds)Introduced in April 2019. Wales only.222222233
999 Calls: Time to Answer - 95th percentile (in seconds)Introduced in April 2019. Wales only.333338185499
[Collapse]Number of 999 calls taken through the Medical Priority Dispatch System (MPDS) [AQI8]Number of 999 calls taken through the Medical Priority Dispatch System (MPDS)35,98831,99037,27938,46041,42341,38743,84141,56242,535
Protocol 06: breathing problems- not all protocols listed will appear in the top 10 in each quarter2,3241,8672,2802,4072,6563,1865,0324,6124,406
Protocol 10: chest pain- not all protocols listed will appear in the top 10 in each quarter3,6133,3343,8123,6934,0184,0174,6884,6884,721
Protocol 12: convulsions / fitting- not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol 17: falls- not all protocols listed will appear in the top 10 in each quarter4,0273,4574,1424,2034,4594,6895,0074,7324,667
Protocol 21: haemorrhage / lacerations- not all protocols listed will appear in the top 10 in each quarter1,2571,1691,3511,4621,5441,4121,6661,6091,626
Protocol 23: overdose / poisoning (ingestion)- not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol 25: psych / abnormal behaviour / suicide- not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol 26: sick person (specific diagnosis)- not all protocols listed will appear in the top 10 in each quarter1,7561,5441,5461,5781,6422,2453,7633,3772,778
Protocol 28: stroke (CVA/TIA)- not all protocols listed will appear in the top 10 in each quarter1,5061,3891,6081,6301,7321,5641,6531,5911,496
Protocol 30: traumatic injuries, specific- not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol 31: unconscious / fainting (near)- not all protocols listed will appear in the top 10 in each quarter1,8411,6861,9061,8872,2652,3892,8912,6912,578
Protocol 35: Health Care Professional admission- not all protocols listed will appear in the top 10 in each quarter2,4232,4462,7872,6782,6802,4262,1141,9181,196
Protocol 36: pandemic fluIntroduced on 19 March 2020; not all protocols listed will appear in the top 10 in each quarter3,7382,7213,3363,8644,5303,337.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol UGA1: upgrade to Amber1These are calls which have been escalated; this process overrides the original classification of the condition; not all protocols listed will appear in the top 10 in each quarter1,9261,4851,5601,6431,8451,8241,7061,6941,434
Protocol UGA2: upgrade to Amber2These are calls which have been escalated; this process overrides the original classification of the condition; not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol *U: unknown - user left call- not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable1,5891,5211,751
[Collapse]Number and percentage of calls ended following WAST telephone assessment (Hear and Treat) [AQI9i]Number of calls ended following WAST telephone assessment (Hear and Treat) [AQI9i]3,6242,9723,4813,7933,9674,3594,5674,3193,983
Number of NHSDW telephone assessments that were resolved with an 'ambulance not required' outcome1,1831,0511,2191,2701,2891,6021,7731,5221,794
Number of clinical desk telephone assessments that were resolved with an 'ambulance not required' outcome2,4411,9212,2622,5232,6782,7572,7942,7972,189
Percentage of calls ended following WAST telephone assessment10.19.39.39.99.610.510.410.49.4
[Collapse]Number and percentage of calls transferred to NHS Direct Wales [AQI9ii]Number of calls transferred to NHS Direct Wales2,0681,8162,1482,3402,3922,8123,1622,7242,986
Number of 999 calls taken through the Medical Priority Dispatch System (MPDS) [AQI9]35,98831,99037,27938,46041,42341,38743,84141,56242,535
Percentage of calls transferred to NHS Direct Wales5.75.75.86.15.86.87.26.67.0
[Collapse]Number and percentage of calls returned from NHS Direct Wales [AQI9iii]Number of calls returned from NHS Direct Wales with an outcome of 'ambulance required'493451576626561546544482483
Total number of calls triaged by a nurse advisor [AQI9iii]1,6761,5021,7951,8961,8502,1482,3172,0042,277
Percentage of calls returned from NHS Direct Wales29.430.032.133.030.325.423.524.121.2
[Collapse]Number and percentage of calls ended through transfer to alternative care advice [AQI9iv]Number of calls ended through transfer to alternative care advice services1,1831,0511,2191,2701,2891,6021,7731,5221,794
Total number of calls triaged by a nurse advisor [AQI9iv]1,6761,5021,7951,8961,8502,1482,3172,0042,277
Percentage of calls ended through transfer to alternative care advice services70.670.067.967.069.774.676.575.978.8
[Collapse]Number and percentage of incidents received within 24 hours following WAST telephone assessment (Hear and Treat) [AQI10i]Number of incidents received within 24 hours following WAST telephone assessment (Hear and Treat)273163248380185226315276350
Number of calls ended following WAST telephone assessment (Hear and Treat) [AQI10i]3,6242,9723,4813,7933,9674,3594,5674,3193,983
Re-contact percentage within 24 hours of telephone triage (Hear and Treat)7.55.57.110.04.75.26.96.48.8
[Collapse]Number and percentage of incidents within 24 hours following an attendance at scene that were not transported to hospital (See and Treat) [AQI10ii]Number of incidents within 24 hours following See and Treat403934331830162215
Number of attendances at scene that were not transported to hospital (See and Treat)3,6013,1513,4343,1993,2922,9392,8832,6612,364
Re-contact percentage within 24 hours of See and Treat1.11.21.01.00.51.00.60.80.6
[Collapse]Come To See Me[Collapse]RED coded calls including median, 65th and 95th percentiles [AQI11]Number of RED category incidents resulting in an emergency responseNote that the total number of calls to the ambulance service are presented in the National Statistics release, and the total number of calls resulting in an emergency response are used in the AQI. This explains any slight differences in the numbers presented in each output.2,4471,9972,4452,6363,0423,2563,5523,3343,872
Number of RED category incidents with first response arriving on scene within 8 minutes1,4581,2871,5271,6081,8421,9732,0521,9212,024
Percentage of RED category incidents with first response arriving on scene within 8 minutes (target 65%)59.664.462.561.060.660.657.857.652.3
RED category - median response (in seconds)Divide by 86,400 and format to hh:mm:ss409381397403406403420423459
RED category - 65th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss536488505516519520550556612
RED category - 95th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss1,1361,0841,1031,1451,1271,1921,2701,3261,422
[Collapse]AMBER coded calls including median, 65th and 95th percentiles [AQI12]Number of AMBER category incidents resulting in an emergency responseNote that the total number of calls to the ambulance service are presented in the National Statistics release, and the total number of calls resulting in an emergency response are used in the AQI. This explains any slight differences in the numbers presented in each output.20,51919,60422,23221,83922,82021,07320,08719,22016,500
AMBER category - median response (in seconds)Divide by 86,400 and format to hh:mm:ss2,3431,8552,1692,4652,8783,6124,5304,6246,526
AMBER category - 65th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss3,5652,7423,2673,7154,3615,3856,7936,9939,879
AMBER category - 95th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss13,4299,97111,18413,12914,81318,28721,47322,66328,098
[Collapse]GREEN coded calls including median, 65th and 95th percentiles [AQI13]Number of GREEN category incidents resulting in a responseNote that the total number of calls to the ambulance service are presented in the National Statistics release, and the total number of calls resulting in an emergency response are used in the AQI. This explains any slight differences in the numbers presented in each output.2,6442,0402,3152,4092,1011,9261,7791,5921,438
GREEN category - median response (in seconds)Divide by 86,400 and format to hh:mm:ss2,7112,1092,7023,1753,4304,2285,3294,5636,057
GREEN category - 65th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss4,1653,1204,0185,0955,6117,2278,4207,70710,150
GREEN category - 95th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss15,50712,71814,63325,25721,74827,69833,54931,13435,172
[Collapse]Number of responded incidents where at least 1 resource arrived at the scene [AQI14]- excluding incidents where multiple dispatches are appropriateNumber of responded incidents where at least 1 resource arrived at the scene (excluding incidents where multiple dispatches are appropriate)The definition of this indicator has changed slightly; the previous data (up to March 2018 quarter) is available on the EASC website (http://www.wales.nhs.uk/easc/ambulance-quality-indicators)22,13520,60323,57623,49424,31422,74921,54320,27418,497
Percentage of incidents where 1 vehicle arrived at the sceneThe definition of this indicator has changed slightly; the previous data (up to March 2018 quarter) is available on the EASC website (http://www.wales.nhs.uk/easc/ambulance-quality-indicators)81.681.881.079.678.878.877.577.475.0
Percentage of incidents where 2 vehicles arrived at the sceneThe definition of this indicator has changed slightly; the previous data (up to March 2018 quarter) is available on the EASC website (http://www.wales.nhs.uk/easc/ambulance-quality-indicators)16.116.116.717.918.418.319.519.320.9
Percentage of incidents where 3 vehicles arrived at the sceneThe definition of this indicator has changed slightly; the previous data (up to March 2018 quarter) is available on the EASC website (http://www.wales.nhs.uk/easc/ambulance-quality-indicators)1.91.81.92.12.32.42.62.83.3
Percentage of incidents where 4 or more vehicles arrived at the sceneThe definition of this indicator has changed slightly; the previous data (up to March 2018 quarter) is available on the EASC website (http://www.wales.nhs.uk/easc/ambulance-quality-indicators)0.40.40.40.40.50.50.50.60.7
[Collapse]Community First Responders (CFRs) attendances at scene, including by call category and percentage [AQI15]Number of Community First Responders (CFRs) attendances at scene8618578598571,0131,058932856886
Number of Community First Responders (CFRs) attendances at scene - RED174167152169203226212208276
Number of Community First Responders (CFRs) attendances at scene - AMBER602630656633761763669597586
Number of Community First Responders (CFRs) attendances at scene - GREEN856051554969515124
Number of Community First Responders (CFRs) attendances at scene where first response arriving on scene763718752747886944847773794
Percentage of Community First Responder (CFR) attendances at scene where they were the first response arriving at scene88.683.887.587.287.589.290.990.389.6
[Collapse]Give Me Treatment[Collapse]Number and percentage of patients with attempted resuscitation following cardiac arrest, documented as having a return of spontaneous circulation (ROSC) at hospital door [AQI16i]Percentage of patients with attempted resuscitation following cardiac arrest, documented as having a return of spontaneous circulation (ROSC) at hospital doorData only available for Wales9.014.66.614.315.215.316.28.112.4
Number of patients with attempted resuscitation following cardiac arrest, documented as having a return of spontaneous circulation (ROSC) at hospital doorData only available for Wales273513263031331627
Total number of patients with attempted resuscitation following cardiac arrestData only available for Wales300239197182198203204198217
[Collapse]Number and percentage of suspected stroke patients who are documented as receiving appropriate stroke care bundle [AQI16ii]Data only available for WalesPercentage of suspected stroke patients who are documented as receiving appropriate stroke care bundleData only available for Wales93.495.095.694.598.297.298.395.997.8
Number of suspected stroke patients who are documented as receiving appropriate stroke care bundleData only available for Wales285285305363383318298305180
Total number of suspected stroke patientsData only available for Wales305300319384390327303318184
[Collapse]Number and percentage of older patients with suspected hip fracture who are documented as receiving analgesia and appropriate care bundle [AQI16iii]Data only available for WalesPercentage of older patients with suspected hip fracture who are documented as receiving appropriate care bundle [including analgesia]Data only available for Wales80.787.481.584.084.289.484.190.492.5
Number of older patients with suspected hip fracture who are documented as receiving appropriate care bundleData only available for Wales176160159200197210180225149
Total number of older patients with suspected hip fracture [AQI16iiic]Data only available for Wales218183195238234235214249161
Percentage of older patients with suspected hip fracture who are documented as receiving analgesiaData only available for Wales90.894.089.291.692.397.093.594.498.1
Number of older patients with suspected hip fracture who are documented as receiving analgesiaData only available for Wales198172174218216228200235158
Total number of older patients with suspected hip fracture [AQI16iiif]Data only available for Wales218183195238234235214249161
[Collapse]Number and percentage of ST segment elevation myocardial infarction (STEMI) patients who are documented as receiving appropriate STEMI care bundle [AQI16iv]Data only available for WalesPercentage of ST segment elevation myocardial infarction (STEMI) patients who are documented as receiving appropriate STEMI care bundleData only available for Wales70.162.375.785.782.383.875.773.070.8
Number of ST segment elevation myocardial infarction (STEMI) patients who are documented as receiving appropriate STEMI care bundleData only available for Wales544353665167564634
Total number of ST segment elevation myocardial infarction (STEMI) patientsData only available for Wales776970776280746348
[Collapse]Number and percentage of suspected sepsis patients who have had a documented NEWS score [AQI16v]Data only available for WalesPercentage of suspected sepsis patients who have had a documented NEWS scoreData only available for Wales97.997.1100.096.2100.095.798.098.0100.0
Number of suspected sepsis patients who have had a documented NEWS scoreData only available for Wales463438505145495049
Total number of suspected sepsis patientsData only available for Wales473538525147505149
[Collapse]Number and percentage of patients with a suspected febrile convulsion aged 5 years and under who are documented as receiving the appropriate care bundle [AQI16vi]Data only available for WalesPercentage of patients with a suspected febrile convulsion aged 5 years and under who are documented as receiving the appropriate care bundleData only available for Wales100.0100.0100.0100.0100.0100.0100.0100.0100.0
Number of patients with a suspected febrile convulsion aged 5 years and under who are documented as receiving the appropriate care bundleData only available for Wales158512152123116
Total number of patients with a suspected febrile convulsion aged 5 years and underData only available for Wales158512152123116
[Collapse]Number and percentage of hypoglycaemic patients who are documented as receiving the appropriate care bundle [AQI16vii]Data only available for WalesPercentage of hypoglycaemic patients who are documented as receiving the appropriate care bundleData only available for Wales88.488.587.686.791.993.688.688.186.1
Number of hypoglycaemic patients who are documented as receiving the appropriate care bundleData only available for Wales1451159213713713211711862
Total number of hypoglycaemic patientsData only available for Wales16413010515814914113213472
[Collapse]Number of incidents that resulted in non conveyance to hospital [AQI17]Total number of incidents that resulted in non conveyance to hospital5,9685,2835,7155,3895,6345,1164,9124,6354,276
Number of incidents that resulted in non conveyance to hospital - treated at scene3,5483,0933,3803,1543,2472,8992,8562,6352,352
Number of incidents that resulted in non conveyance to hospital - referred to alternate provider2,4202,1902,3352,2352,3872,2172,0562,0001,924
[Collapse]Number and percentage of incidents where a resource was the ideal / suitable response as per clinical response model [AQI18]Data only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021Number of incidents where RRV ideal as per clinical response modelData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Number of incidents where RRV sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Percentage of incidents where RRV sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Number of incidents where EA ideal as per clinical response modelData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Number of incidents where EA sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Percentage of incidents where EA sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Number of Health Care Professional (card 35) calls where UCS ideal as per clinical response modelData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Number of Health Care Professional (card 35) calls where UCS sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Percentage of Health Care Professional calls where UCS sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan. Data for October 2020 to March 2021 revised on 19 August 2021.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Total number of AMBER incidents with a responseIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 202120,51919,60422,23221,83922,82021,07320,08819,22016,502
Number of AMBER incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20212,6672,6403,1013,2393,3273,2983,7093,2632,395
Percentage of AMBER incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 202113.013.513.914.814.615.718.517.014.5
Number of AMBER incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 202113213912611715113211711790
Percentage of AMBER incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20210.60.70.60.50.70.60.60.60.5
Total number of GREEN2 incidents with a responseIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20211,3049311,0591,040958899859753577
Number of GREEN2 incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 2021745976684770595854
Percentage of GREEN2 incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20215.76.37.26.54.97.86.97.79.4
Number of GREEN2 incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 2021327342721
Percentage of GREEN2 incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20210.20.20.70.30.40.20.80.30.2
Total number of GREEN3 (Non Health Care Professional) incidents with a responseIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20211,3401,1091,2561,3691,1431,027920839861
Number of GREEN3 (Non Health Care Professional) incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20212118212322153610
Percentage of GREEN3 (Non Health Care Professional) incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20211.61.61.71.71.91.50.30.71.2
Number of GREEN3 (Non Health Care Professional) incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 2021133323103
Percentage of GREEN3 (Non Health Care Professional) incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20210.10.30.20.20.20.30.10.00.3
Total number of GREEN3 (Health Care Professional) incidents with a responseIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20212,1022,1082,3942,2172,1791,9751,6711,506854
Number of GREEN3 (Health Care Professional) incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 2021000000000
Percentage of GREEN3 (Health Care Professional) incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20210.00.00.00.00.00.00.00.00.0
Number of GREEN3 (Health Care Professional) incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 2021000001110
Percentage of GREEN3 (Health Care Professional) incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.  Data for October 2020 to March 2021 revised on 19 August 20210.00.00.00.00.00.10.10.10.0
[Collapse]Take Me To Hospital[Collapse]Number and percentage of patients conveyed to hospital following a face to face assessment [AQI19i]Number of 999 patients conveyed to hospital17,24814,75817,24817,40018,05516,84516,07815,14413,540
Total number of incidents where an ambulance resource attended the scene26,86023,51326,86026,72327,82026,12225,26923,99521,652
Percentage of patients conveyed to hospital following a face to face assessment64.262.864.265.164.964.563.663.162.5
[Collapse]Number of patients conveyed to hospital by type [AQI19ii]Number of patients conveyed to hospital by type [AQI19iia]19,57316,79619,57319,59020,19718,78917,74416,66414,465
Tier 1 Major A&E units [AQI19]17,26514,67917,26517,16717,68116,53015,57414,65512,731
Tier 2 Minor A&E units - Minor Injuries Unit or Local Accident Centre [AQI19]1,3241,2351,3241,4021,4201,2971,2731,1721,008
Tier 3 Major Acute - Medical Admissions Unit [AQI19]739674739765826712670624495
Other (all other units such as maternity or mental health units) [AQI19]245208245256270250227213231
[Collapse]Number and percentage of notification to handover within 15 minutes of arrival at hospital [AQI20i]Percentage of notification to handover within 15 minutes of arrival at hospitalCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2435.840.842.139.436.335.232.227.725.3
Number of notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 245,5845,9977,3316,7556,5315,8505,0904,1283,328
Total number of handovers [AQI20]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2415,58614,70617,40617,14117,97916,63915,80314,92613,142
[Collapse]Number and percentage of notification to handover within 15 minutes of arrival at hospital, by hospital type [AQI20ii]Tier 1 Major A&E units - percentage of notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2435.240.341.839.136.134.931.727.124.8
Tier 1 Major A&E units - notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 245,3065,7487,0526,4976,2755,6224,8533,9343,166
Tier 1 Major A&E units - total number of handovers [AQI20]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2415,08714,24716,86916,59917,39216,12915,30114,50312,753
Tier 2 Minor A&E units - percentage of notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2437.841.032.036.729.934.034.926.817.6
Tier 2 Minor A&E units - notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24283440403836382215
Tier 2 Minor A&E units - total number of handovers [AQI20]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2474831251091271061098285
Tier 3 Major acute - percentage of notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2458.857.258.050.347.447.550.650.448.4
Tier 3 Major acute - notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24250215239218218192199172147
Tier 3 Major acute - total number of handovers [AQI20]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24425376412433460404393341304
Other - percentage of notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 240.00.00.00.00.00.00.00.00.0
Other - notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24000000000
Other - total number of handovers [AQI20]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24000000000
[Collapse]Number of lost hours following notification to handover over 15 minutes [AQI21]Number of lost hours following notification to handover over 15 minutes [AQI21a]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 248,4166,1577,0528,0889,0999,05911,68513,88714,262
Tier 1 Major A&E units [AQI21]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 248,3296,0646,9607,9448,8988,80711,43913,75814,094
Tier 2 Minor A&E units - Minor Injuries Unit or Local Accident Centre [AQI21]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24231725213938284450
Tier 3 Major acute - Medical Admissions Unit [AQI21]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2463756612316221421886118
Other (all other units such as maternity or mental health units) [AQI21]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24000000000
[Collapse]Number and percentage of handover to clear within 15 minutes of transfer of patient care to hospital staff [AQI22i]Percentage of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2481.880.681.383.585.787.086.785.485.2
Number of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2412,74711,85814,15814,32015,41014,47913,69712,74411,195
Total number of handovers [AQI22]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2415,58614,70617,40617,14117,97916,63915,80314,92613,142
[Collapse]Number and percentage of handover to clear within 15 minutes of transfer of patient care to hospital staff by hospital type [AQI22ii]Tier 1 Major A&E units - percentage of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2481.880.781.383.585.887.186.685.485.2
Tier 1 Major A&E units - number of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2412,33411,49113,71213,85914,91514,04213,25412,38510,866
Tier 1 Major A&E units - total number of handovers [AQI22]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2415,08714,24716,86916,59917,39216,12915,30114,50312,753
Tier 2 Minor A&E units - percentage of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2493.294.093.692.792.992.589.992.796.5
Tier 2 Minor A&E units - number of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24697811710111898987682
Tier 2 Minor A&E units - total number of handovers [AQI22]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24; Descriptor updated for AQI 22i and AQI 22ii to reflect Hospital Ambulance Liaison Officer (HALO) procedures74831251091271061098285
Tier 3 Major acute - percentage of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2480.976.979.983.182.083.987.883.081.3
Tier 3 Major acute - number of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24344289329360377339345283247
Tier 3 Major acute - total number of handovers [AQI22]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24425376412433460404393341304
Other - percentage of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 240.00.00.00.00.00.00.00.00.0
Other - number of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24000000000
Other - total number of handovers [AQI22]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24; Descriptor updated for AQI 22i and AQI 22ii to reflect Hospital Ambulance Liaison Officer (HALO) procedures000000000
[Collapse]Conveyance to other LHB locations [AQI23]Conveyance to hospital outside of Local Health Board area1,1651,1801,5481,5301,6121,5461,4981,3821,285
Number of overall conveyance to hospital17,49216,79619,57319,59020,19718,78917,74416,66414,465
Percentage of conveyance to hospital outside of Local Health Board area6.77.07.97.88.08.28.48.38.9
[Collapse]Number of lost hours following handover to clear over 15 minutes [AQI24]Number of lost hours following handover to clear over 15 minutes [AQI24a]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24563430500413369316363391436
Tier 1 Major A&E units [AQI24]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24555421492406361311357388432
Tier 2 Minor A&E units - Minor Injuries Unit or Local Accident Centre [AQI24]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24111110200
Tier 3 Major acute - Medical Admissions Unit [AQI24]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24877675434
Other (all other units such as maternity or mental health units) [AQI24]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24; Descriptor updated for AQI 22i and AQI 22ii to reflect Hospital Ambulance Liaison Officer (HALO) procedures000000000

Metadata

Title

Ambulance Quality Indicators by area and month

Last update

18 November 2021 18 November 2021

Next update

17 February 2022

Publishing organisation

Welsh Government

Source 1

Welsh Ambulance Services NHS Trust

Contact email

stats.healthinfo@gov.wales

Designation

None

Lowest level of geographical disaggregation

Local health boards

Geographical coverage

Wales

Languages covered

English and Welsh

Data licensing

You may use and re-use this data free of charge in any format or medium, under the terms of the Open Government License - see http://www.nationalarchives.gov.uk/doc/open-government-licence

Keywords

Ambulance; NHS Direct Wales

General description

Emergency ambulance services are commissioned by the seven Local Health Boards on behalf of the people of Wales through the Emergency Ambulance Service Committee (EASC).
Emergency ambulance services for the population of Wales and anyone visiting Wales, are delivered by the Welsh Ambulance Services NHS Trust (WAST).
EASC has developed a set of Ambulance Quality Indicators to monitor and improve performance across the 5 Step Ambulance Care Pathway: Help Me Choose; Answer My Call; Come To See Me; Give Me Treatment; Take Me To Hospital


Data collection and calculation

The data is provided by the Health Informatics Department of the Welsh Ambulance Services NHS Trust.

Frequency of publication

Quarterly

Data reference periods

Monthly from April 2016

Statistical quality

Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST / EASC.