Skip to content
As the demand increases for statistics and data to measure the impact of the COVID-19 pandemic, we have had to change our data gathering and release practices, focussing efforts on priority analysis and statistics. https://gov.wales/statistics-and-research
Data Provider: Emergency Ambulance Services Committee Ambulance Quality Indicators by area and month
None
AreaFrom 1st April 2019 health service provision for residents of Bridgend local authority moved from Abertawe Bro Morgannwg to Cwm Taf. For more information see the joint statement from Cwm Taf and Abertawe Bro Morgannwg University Health Boards (see weblinks). The health board names have changed with Cwm Taf University Health Board becoming Cwm Taf Morgannwg University Health Board and Abertawe Bro Morgannwg University Health Board becoming Swansea Bay University Health Board. A link to the statement from the Minister for Health and Social Services can be found in the weblinks section.[Filtered]
Area code[Filter]
Measure1
Date[Filtered]
[Collapse]AQI[Filter]
-
-
[Collapse]AQI 1
-
-
AQI 2
Click here to sortApril 2020Click here to sortAugust 2020Click here to sortSeptember 2020Click here to sortOctober 2020Due to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.Click here to sortNovember 2020Due to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.Click here to sortDecember 2020Due to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.
[Collapse]Help Me Choose[Collapse]Number of Welsh Ambulance Services NHS Trust (WAST) community engagement events [AQI1]Number of Welsh Ambulance Services NHS Trust (WAST) community engagement events [AQI1]..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available
[Collapse]Number of attendances at key stakeholder events [AQI3]Number of attendances at key stakeholder events [AQI3]..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available..|The data item is not available
[Collapse]Number of NHS Direct Wales unique website visits [AQI4i]Data only available for WalesNumber of NHS Direct Wales unique website visits [AQI4i]Data only available for Wales805,402255,646328,042321,738307,857364,620
[Collapse]NHS Direct Wales number of calls by reason (top 10 in the quarter) [AQI4ii]Dental problems- not all reasons shown will appear in the top 10 in each quarter2,4572,9972,8453,2233,0513,017
Abdominal pain- not all reasons shown will appear in the top 10 in each quarter1,0071,6361,3231,5381,4011,215
Rash- not all reasons shown will appear in the top 10 in each quarter468633487595557548
Chest pain- not all reasons shown will appear in the top 10 in each quarter1,8601,0399901,2861,2251,421
Falls non-traumatic- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Crying child- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Ingestion toxic- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Vomiting- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Head injury- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Medication enquiry- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Fever- not all reasons shown will appear in the top 10 in each quarter1,084641808725734821
Back pain- not all reasons shown will appear in the top 10 in each quarter.The data item is not applicable582491520516479
Other symptoms- not all reasons shown will appear in the top 10 in each quarter696670664634560648
Sore throat- not all reasons shown will appear in the top 10 in each quarter520477675.The data item is not applicable.The data item is not applicable.The data item is not applicable
Cough- not all reasons shown will appear in the top 10 in each quarter1,368313990592389608
Breathing difficulties- not all reasons shown will appear in the top 10 in each quarter1,4094876718057261,155
Headache- not all reasons shown will appear in the top 10 in each quarter530.The data item is not applicable.The data item is not applicable473511477
[Collapse]Number and percentage of frequent callers [AQI5]Number of frequent callers293271250266235288
Number of incidents generated by frequent callers2,4772,3692,1662,3212,0302,375
Total number of incidents32,55040,44437,93337,56036,82339,146
Percentage of frequent callers incidents against overall number of incidents7.65.95.76.25.56.1
[Collapse]Answer My Call[Collapse]Number of Health Care Professional (HCP) calls answered [AQI6]Number of Health Care Professional (HCP) calls answered [AQI6]4,3516,3896,4636,3045,9485,810
[Collapse]Number of 999 calls answered [AQI7]Replaced by AQI7i; some 0845 calls were previously included in this data, but are not included in AQI7i - see EASC website for more detailsNumber of 999 calls answered [AQI7]Replaced by AQI7i; some 0845 calls were previously included in this data, but are not included in AQI7i - see EASC website for more details.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
[Expand]Number of 999 calls answered [AQI7i]Introduced in April 2019, replacing AQI7. Wales only.33,14544,69843,40841,65341,64946,142
[Collapse]999 Calls: Time to Answer [AQI7ii]Introduced in April 2019. Wales only.999 Calls: Time to Answer - median response (in seconds)Introduced in April 2019. Wales only.222222
999 Calls: Time to Answer - 65th percentile (in seconds)Introduced in April 2019. Wales only.222222
999 Calls: Time to Answer - 95th percentile (in seconds)Introduced in April 2019. Wales only.333333
[Collapse]Number of 999 calls taken through the Medical Priority Dispatch System (MPDS) [AQI8]Number of 999 calls taken through the Medical Priority Dispatch System (MPDS)32,55040,44437,93337,56036,82339,146
Protocol 06: breathing problems- not all protocols listed will appear in the top 10 in each quarter2,6032,5352,4292,3222,3412,595
Protocol 10: chest pain- not all protocols listed will appear in the top 10 in each quarter2,2923,7993,7194,1564,1724,027
Protocol 12: convulsions / fitting- not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol 17: falls- not all protocols listed will appear in the top 10 in each quarter3,4894,7574,4904,0054,2124,483
Protocol 21: haemorrhage / lacerations- not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable1,2751,3251,372
Protocol 23: overdose / poisoning (ingestion)- not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol 25: psych / abnormal behaviour / suicide- not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol 26: sick person (specific diagnosis)- not all protocols listed will appear in the top 10 in each quarter9891,7661,7241,6641,6411,726
Protocol 28: stroke (CVA/TIA)- not all protocols listed will appear in the top 10 in each quarter1,2331,5401,4871,5671,4611,515
Protocol 30: traumatic injuries, specific- not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol 31: unconscious / fainting (near)- not all protocols listed will appear in the top 10 in each quarter1,5872,4762,2402,0992,0082,111
Protocol 35: Health Care Professional admission- not all protocols listed will appear in the top 10 in each quarter2,2953,1422,8902,9272,5822,103
Protocol 36: pandemic fluIntroduced on 19 March 2020; not all protocols listed will appear in the top 10 in each quarter6,1753,7733,9163,9273,7064,568
Protocol UGA1: upgrade to Amber1These are calls which have been escalated; this process overrides the original classification of the condition; not all protocols listed will appear in the top 10 in each quarter1,1181,3921,2761,5331,4881,962
Protocol UGA2: upgrade to Amber2These are calls which have been escalated; this process overrides the original classification of the condition; not all protocols listed will appear in the top 10 in each quarter1,2601,2591,212.The data item is not applicable.The data item is not applicable.The data item is not applicable
Protocol *U: unknown - user left call- not all protocols listed will appear in the top 10 in each quarter.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
[Collapse]Number and percentage of calls ended following WAST telephone assessment (Hear and Treat) [AQI9i]Number of calls ended following WAST telephone assessment (Hear and Treat) [AQI9i]2,7664,0043,9564,0234,1864,739
Number of NHSDW telephone assessments that were resolved with an 'ambulance not required' outcome7791,4311,3781,2691,3191,601
Number of clinical desk telephone assessments that were resolved with an 'ambulance not required' outcome1,9872,5732,5782,7542,8673,138
Percentage of calls ended following WAST telephone assessment8.59.910.410.711.412.1
[Collapse]Number and percentage of calls transferred to NHS Direct Wales [AQI9ii]Number of calls transferred to NHS Direct Wales1,3142,5642,4222,2472,2752,679
Number of 999 calls taken through the Medical Priority Dispatch System (MPDS) [AQI9]32,55040,44437,93337,56036,823391,460
Percentage of calls transferred to NHS Direct Wales4.06.36.46.06.26.8
[Collapse]Number and percentage of calls returned from NHS Direct Wales [AQI9iii]Number of calls returned from NHS Direct Wales with an outcome of 'ambulance required'321725657652588629
Total number of calls triaged by a nurse advisor [AQI9iii]1,1002,1562,0351,9211,9072,230
Percentage of calls returned from NHS Direct Wales29.233.632.333.930.828.2
[Collapse]Number and percentage of calls ended through transfer to alternative care advice [AQI9iv]Number of calls ended through transfer to alternative care advice services7791,4311,3781,2691,3191,601
Total number of calls triaged by a nurse advisor [AQI9iv]1,1002,1562,0351,9211,9072,230
Percentage of calls ended through transfer to alternative care advice services70.866.467.766.169.271.8
[Collapse]Number and percentage of incidents received within 24 hours following WAST telephone assessment (Hear and Treat) [AQI10i]Number of incidents received within 24 hours following WAST telephone assessment (Hear and Treat)270235228220250361
Number of calls ended following WAST telephone assessment (Hear and Treat) [AQI10i]2,7664,0043,9564,0234,1864,739
Re-contact percentage within 24 hours of telephone triage (Hear and Treat)9.85.95.85.56.07.6
[Collapse]Number and percentage of incidents within 24 hours following an attendance at scene that were not transported to hospital (See and Treat) [AQI10ii]Number of incidents within 24 hours following See and Treat732422302539
Number of attendances at scene that were not transported to hospital (See and Treat)4,9573,5743,2923,5143,3763,377
Re-contact percentage within 24 hours of See and Treat1.50.70.70.90.71.2
[Collapse]Come To See Me[Collapse]RED coded calls including median, 65th and 95th percentiles [AQI11]Number of RED category incidents resulting in an emergency responseNote that the total number of calls to the ambulance service are presented in the National Statistics release, and the total number of calls resulting in an emergency response are used in the AQI. This explains any slight differences in the numbers presented in each output.1,8782,5302,4192,4252,5432,831
Number of RED category incidents with first response arriving on scene within 8 minutes1,2711,6161,4861,4751,5141,520
Percentage of RED category incidents with first response arriving on scene within 8 minutes (target 65%)67.763.961.460.859.553.7
RED category - median response (in seconds)Divide by 86,400 and format to hh:mm:ss356384395395416448
RED category - 65th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss460491520515530580
RED category - 95th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss1,0001,1311,1361,0591,1581,202
[Collapse]AMBER coded calls including median, 65th and 95th percentiles [AQI12]Number of AMBER category incidents resulting in an emergency responseNote that the total number of calls to the ambulance service are presented in the National Statistics release, and the total number of calls resulting in an emergency response are used in the AQI. This explains any slight differences in the numbers presented in each output.20,33622,06520,84321,09919,91219,912
AMBER category - median response (in seconds)Divide by 86,400 and format to hh:mm:ss1,4312,1972,5972,4362,7993,793
AMBER category - 65th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss2,0713,3023,9753,7614,4706,341
AMBER category - 95th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss7,68212,64515,35014,84616,76824,222
[Collapse]GREEN coded calls including median, 65th and 95th percentiles [AQI13]Number of GREEN category incidents resulting in a responseNote that the total number of calls to the ambulance service are presented in the National Statistics release, and the total number of calls resulting in an emergency response are used in the AQI. This explains any slight differences in the numbers presented in each output.2,1162,2731,9451,9982,1292,129
GREEN category - median response (in seconds)Divide by 86,400 and format to hh:mm:ss2,0682,9903,4102,9202,8323,230
GREEN category - 65th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss2,8424,5325,1084,4434,3745,159
GREEN category - 95th percentile (in seconds)Divide by 86,400 and format to hh:mm:ss10,57217,23424,00219,88522,82824,066
[Collapse]Number of responded incidents where at least 1 resource arrived at the scene [AQI14]- excluding incidents where multiple dispatches are appropriateNumber of responded incidents where at least 1 resource arrived at the scene (excluding incidents where multiple dispatches are appropriate)The definition of this indicator has changed slightly; the previous data (up to March 2018 quarter) is available on the EASC website (http://www.wales.nhs.uk/easc/ambulance-quality-indicators)22,39223,68122,12021,94520,83520,464
Percentage of incidents where 1 vehicle arrived at the sceneThe definition of this indicator has changed slightly; the previous data (up to March 2018 quarter) is available on the EASC website (http://www.wales.nhs.uk/easc/ambulance-quality-indicators)87.381.980.880.881.381.3
Percentage of incidents where 2 vehicles arrived at the sceneThe definition of this indicator has changed slightly; the previous data (up to March 2018 quarter) is available on the EASC website (http://www.wales.nhs.uk/easc/ambulance-quality-indicators)11.315.917.117.016.616.5
Percentage of incidents where 3 vehicles arrived at the sceneThe definition of this indicator has changed slightly; the previous data (up to March 2018 quarter) is available on the EASC website (http://www.wales.nhs.uk/easc/ambulance-quality-indicators)1.21.71.81.91.81.9
Percentage of incidents where 4 or more vehicles arrived at the sceneThe definition of this indicator has changed slightly; the previous data (up to March 2018 quarter) is available on the EASC website (http://www.wales.nhs.uk/easc/ambulance-quality-indicators)0.20.50.40.30.40.3
[Collapse]Community First Responders (CFRs) attendances at scene, including by call category and percentage [AQI15]Number of Community First Responders (CFRs) attendances at scene113520618749842848
Number of Community First Responders (CFRs) attendances at scene - RED5197134136152201
Number of Community First Responders (CFRs) attendances at scene - AMBER43329391518584543
Number of Community First Responders (CFRs) attendances at scene - GREEN19949395106104
Number of Community First Responders (CFRs) attendances at scene where first response arriving on scene89476550678741747
Percentage of Community First Responder (CFR) attendances at scene where they were the first response arriving at scene78.891.589.090.588.088.1
[Collapse]Give Me Treatment[Collapse]Number and percentage of patients with attempted resuscitation following cardiac arrest, documented as having a return of spontaneous circulation (ROSC) at hospital door [AQI16i]Due to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.Percentage of patients with attempted resuscitation following cardiac arrest, documented as having a return of spontaneous circulation (ROSC) at hospital doorDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.7.011.47.9..|The data item is not available..|The data item is not available..|The data item is not available
Number of patients with attempted resuscitation following cardiac arrest, documented as having a return of spontaneous circulation (ROSC) at hospital doorDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.182415..|The data item is not available..|The data item is not available..|The data item is not available
Total number of patients with attempted resuscitation following cardiac arrestDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.258211191..|The data item is not available..|The data item is not available..|The data item is not available
[Collapse]Number and percentage of suspected stroke patients who are documented as receiving appropriate stroke care bundle [AQI16ii]Due to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.Percentage of suspected stroke patients who are documented as receiving appropriate stroke care bundleDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.96.396.697.0..|The data item is not available..|The data item is not available..|The data item is not available
Number of suspected stroke patients who are documented as receiving appropriate stroke care bundleDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.336343293..|The data item is not available..|The data item is not available..|The data item is not available
Total number of suspected stroke patientsDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.349355302..|The data item is not available..|The data item is not available..|The data item is not available
[Collapse]Number and percentage of older patients with suspected hip fracture who are documented as receiving analgesia and appropriate care bundle [AQI16iii]Due to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.Percentage of older patients with suspected hip fracture who are documented as receiving appropriate care bundle [including analgesia]Due to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.80.888.083.1..|The data item is not available..|The data item is not available..|The data item is not available
Number of older patients with suspected hip fracture who are documented as receiving appropriate care bundleDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.177206167..|The data item is not available..|The data item is not available..|The data item is not available
Total number of older patients with suspected hip fracture [AQI16iiic]Due to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.219234201..|The data item is not available..|The data item is not available..|The data item is not available
Percentage of older patients with suspected hip fracture who are documented as receiving analgesiaDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.93.295.393.0..|The data item is not available..|The data item is not available..|The data item is not available
Number of older patients with suspected hip fracture who are documented as receiving analgesiaDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.204223187..|The data item is not available..|The data item is not available..|The data item is not available
Total number of older patients with suspected hip fracture [AQI16iiif]Due to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.219234201..|The data item is not available..|The data item is not available..|The data item is not available
[Collapse]Number and percentage of ST segment elevation myocardial infarction (STEMI) patients who are documented as receiving appropriate STEMI care bundle [AQI16iv]Due to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.Percentage of ST segment elevation myocardial infarction (STEMI) patients who are documented as receiving appropriate STEMI care bundleDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.81.879.380.0..|The data item is not available..|The data item is not available..|The data item is not available
Number of ST segment elevation myocardial infarction (STEMI) patients who are documented as receiving appropriate STEMI care bundleDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.544648..|The data item is not available..|The data item is not available..|The data item is not available
Total number of ST segment elevation myocardial infarction (STEMI) patientsDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.665860..|The data item is not available..|The data item is not available..|The data item is not available
[Collapse]Number and percentage of suspected sepsis patients who have had a documented NEWS score [AQI16v]Due to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.Percentage of suspected sepsis patients who have had a documented NEWS scoreDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.100.095.7100.0..|The data item is not available..|The data item is not available..|The data item is not available
Number of suspected sepsis patients who have had a documented NEWS scoreDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.294445..|The data item is not available..|The data item is not available..|The data item is not available
Total number of suspected sepsis patientsDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.294645..|The data item is not available..|The data item is not available..|The data item is not available
[Collapse]Number and percentage of patients with a suspected febrile convulsion aged 5 years and under who are documented as receiving the appropriate care bundle [AQI16vi]Due to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.Percentage of patients with a suspected febrile convulsion aged 5 years and under who are documented as receiving the appropriate care bundleDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.100.0100.0100.0..|The data item is not available..|The data item is not available..|The data item is not available
Number of patients with a suspected febrile convulsion aged 5 years and under who are documented as receiving the appropriate care bundleDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.6137..|The data item is not available..|The data item is not available..|The data item is not available
Total number of patients with a suspected febrile convulsion aged 5 years and underDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.6137..|The data item is not available..|The data item is not available..|The data item is not available
[Collapse]Number and percentage of hypoglycaemic patients who are documented as receiving the appropriate care bundle [AQI16vii]Due to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.Percentage of hypoglycaemic patients who are documented as receiving the appropriate care bundleDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.91.789.486.8..|The data item is not available..|The data item is not available..|The data item is not available
Number of hypoglycaemic patients who are documented as receiving the appropriate care bundleDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.210169118..|The data item is not available..|The data item is not available..|The data item is not available
Total number of hypoglycaemic patientsDue to technical issues and challenges related to the COVID-19 pandemic, the clinical indicator AQI’s will not be included within this publication. We continue to look at this issue and will aim to retrospectively publish this information at a later date.229189136..|The data item is not available..|The data item is not available..|The data item is not available
[Collapse]Number of incidents that resulted in non conveyance to hospital [AQI17]Total number of incidents that resulted in non conveyance to hospital7,9675,8565,5705,8615,5845,468
Number of incidents that resulted in non conveyance to hospital - treated at scene4,8673,5163,2543,4653,3243,326
Number of incidents that resulted in non conveyance to hospital - referred to alternate provider3,1002,3402,3162,3962,2602,142
[Collapse]Number and percentage of incidents where a resource was the ideal / suitable response as per clinical response model [AQI18]Data only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan.Number of incidents where RRV ideal as per clinical response modelData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan..The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Number of incidents where RRV sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan..The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Percentage of incidents where RRV sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan..The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Number of incidents where EA ideal as per clinical response modelData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan..The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Number of incidents where EA sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan..The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Percentage of incidents where EA sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan..The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Number of Health Care Professional (card 35) calls where UCS ideal as per clinical response modelData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan..The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Number of Health Care Professional (card 35) calls where UCS sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan..The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Percentage of Health Care Professional calls where UCS sent as ideal responseData only available at regional level until AQI18 was revised in the July – September 2018 quarter. Central & West shown as Hywel Dda, North as Betsi Cadwaladr and South East as Aneurin Bevan..The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable.The data item is not applicable
Total number of AMBER incidents with a responseIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.17,78419,31118,22418,31517,18115,672
Number of AMBER incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.1,2672,6522,9143,1392,8162,302
Percentage of AMBER incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.7.113.716.017.116.414.7
Number of AMBER incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.7713091123130103
Percentage of AMBER incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.0.40.70.50.70.80.7
Total number of GREEN2 incidents with a responseIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.6851,2071,0431,0381,0691,078
Number of GREEN2 incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.728167786883
Percentage of GREEN2 incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.10.56.76.47.56.47.7
Number of GREEN2 incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.237255
Percentage of GREEN2 incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.0.30.20.70.20.50.5
Total number of GREEN3 (Non Health Care Professional) incidents with a responseIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.1,154821676705658691
Number of GREEN3 (Non Health Care Professional) incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.9361811206
Percentage of GREEN3 (Non Health Care Professional) incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.0.84.42.71.63.00.9
Number of GREEN3 (Non Health Care Professional) incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.512101
Percentage of GREEN3 (Non Health Care Professional) incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.0.40.10.30.10.00.1
Total number of GREEN3 (Health Care Professional) incidents with a responseIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.2,0072,5192,3412,3652,0451,631
Number of GREEN3 (Health Care Professional) incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.000000
Percentage of GREEN3 (Health Care Professional) incidents where ideal resource first on sceneIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.0.00.00.00.00.00.0
Number of GREEN3 (Health Care Professional) incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.000000
Percentage of GREEN3 (Health Care Professional) incidents where ideal resource arrived subsequentlyIn order to better reflect activity and to provide more detailed information for amber and green calls, AQI18 has been updated from the July to September 2018 quarter onwards. The data is not available for previous quarters.0.00.00.00.00.00.0
[Collapse]Take Me To Hospital[Collapse]Number and percentage of patients conveyed to hospital following a face to face assessment [AQI19i]Number of 999 patients conveyed to hospital11,13414,60813,07813,60012,94212,038
Total number of incidents where an ambulance resource attended the scene21,26623,47021,47622,09521,09219,904
Percentage of patients conveyed to hospital following a face to face assessment52.462.260.961.661.460.5
[Collapse]Number of patients conveyed to hospital by type [AQI19ii]Number of patients conveyed to hospital by type [AQI19iia]14,69219,19117,90018,09817,23816,228
Tier 1 Major A&E units [AQI19]13,44417,68716,47416,64915,96214,908
Tier 2 Minor A&E units - Minor Injuries Unit or Local Accident Centre [AQI19]419470425468412459
Tier 3 Major Acute - Medical Admissions Unit [AQI19]631774756764666642
Other (all other units such as maternity or mental health units) [AQI19]198260245217198219
[Collapse]Number and percentage of notification to handover within 15 minutes of arrival at hospital [AQI20i]Percentage of notification to handover within 15 minutes of arrival at hospitalCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2443.446.750.836.636.031.3
Number of notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 245,7338,2218,3236,1155,5774,512
Total number of handovers [AQI20]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2413,19917,61316,37516,72515,50614,414
[Collapse]Number and percentage of notification to handover within 15 minutes of arrival at hospital, by hospital type [AQI20ii]Tier 1 Major A&E units - percentage of notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2444.946.351.035.935.630.9
Tier 1 Major A&E units - notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 245,7037,8918,0685,8105,3434,305
Tier 1 Major A&E units - total number of handovers [AQI20]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2412,70617,04715,81716,16815,01713,948
Tier 2 Minor A&E units - percentage of notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2427.526.634.328.131.637.2
Tier 2 Minor A&E units - notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24503736413732
Tier 2 Minor A&E units - total number of handovers [AQI20]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2418213910514611786
Tier 3 Major acute - percentage of notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2440.568.648.364.253.046.1
Tier 3 Major acute - notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24126293219264197175
Tier 3 Major acute - total number of handovers [AQI20]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24311427453411372380
Other - percentage of notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 240.00.00.00.00.00.0
Other - notification to handover within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24000000
Other - total number of handovers [AQI20]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24000000
[Collapse]Number of lost hours following notification to handover over 15 minutes [AQI21]Number of lost hours following notification to handover over 15 minutes [AQI21a]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 241,9374,7552,6529,0049,24311,731
Tier 1 Major A&E units [AQI21]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 241,8214,6842,5798,9169,12111,542
Tier 2 Minor A&E units - Minor Injuries Unit or Local Accident Centre [AQI21]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24522617463735
Tier 3 Major acute - Medical Admissions Unit [AQI21]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 246445564285153
Other (all other units such as maternity or mental health units) [AQI21]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24000000
[Collapse]Number and percentage of handover to clear within 15 minutes of transfer of patient care to hospital staff [AQI22i]Percentage of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2484.384.683.783.483.884.0
Number of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2411,12214,90913,70813,94812,99912,107
Total number of handovers [AQI22]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2413,19917,61316,37516,72515,50614,414
[Collapse]Number and percentage of handover to clear within 15 minutes of transfer of patient care to hospital staff by hospital type [AQI22ii]Tier 1 Major A&E units - percentage of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2484.084.783.583.483.784.0
Tier 1 Major A&E units - number of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2410,66714,44213,21413,47912,57511,711
Tier 1 Major A&E units - total number of handovers [AQI22]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2412,70617,04715,81716,16815,01713,948
Tier 2 Minor A&E units - percentage of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2492.993.593.391.889.791.9
Tier 2 Minor A&E units - number of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 241691309813410579
Tier 2 Minor A&E units - total number of handovers [AQI22]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24; Descriptor updated for AQI 22i and AQI 22ii to reflect Hospital Ambulance Liaison Officer (HALO) procedures18213910514611786
Tier 3 Major acute - percentage of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 2492.078.987.481.585.883.4
Tier 3 Major acute - number of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24286337396335319317
Tier 3 Major acute - total number of handovers [AQI22]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24311427453411372380
Other - percentage of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 240.00.00.00.00.00.0
Other - number of handover to clear within 15 minutesCDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24000000
Other - total number of handovers [AQI22]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24; Descriptor updated for AQI 22i and AQI 22ii to reflect Hospital Ambulance Liaison Officer (HALO) procedures000000
[Collapse]Conveyance to other LHB locations [AQI23]Conveyance to hospital outside of Local Health Board area9201,4861,3711,4321,2661,239
Number of overall conveyance to hospital14,69219,19117,90018,09817,23816,228
Percentage of conveyance to hospital outside of Local Health Board area6.37.77.77.97.37.6
[Collapse]Number of lost hours following handover to clear over 15 minutes [AQI24]Number of lost hours following handover to clear over 15 minutes [AQI24a]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24315381377500496523
Tier 1 Major A&E units [AQI24]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24312372369492489513
Tier 2 Minor A&E units - Minor Injuries Unit or Local Accident Centre [AQI24]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24110132
Tier 3 Major acute - Medical Admissions Unit [AQI24]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24287748
Other (all other units such as maternity or mental health units) [AQI24]CDU - Clinical Decisions Unit  (an alternative A&E triage area) now added to handover activity & performance figures in AQI 20, 21, 22, 24; Descriptor updated for AQI 22i and AQI 22ii to reflect Hospital Ambulance Liaison Officer (HALO) procedures000000

Metadata

Title

Ambulance Quality Indicators by area and month

Last update

18 February 2021 18 February 2021

Next update

20 May 2021

Publishing organisation

Welsh Government

Source 1

Welsh Ambulance Services NHS Trust

Contact email

stats.healthinfo@gov.wales

Designation

None

Lowest level of geographical disaggregation

Local health boards

Geographical coverage

Wales

Languages covered

English and Welsh

Data licensing

You may use and re-use this data free of charge in any format or medium, under the terms of the Open Government License - see http://www.nationalarchives.gov.uk/doc/open-government-licence

General description

Emergency ambulance services are commissioned by the seven Local Health Boards on behalf of the people of Wales through the Emergency Ambulance Service Committee (EASC).
Emergency ambulance services for the population of Wales and anyone visiting Wales, are delivered by the Welsh Ambulance Services NHS Trust (WAST).
EASC has developed a set of Ambulance Quality Indicators to monitor and improve performance across the 5 Step Ambulance Care Pathway: Help Me Choose; Answer My Call; Come To See Me; Give Me Treatment; Take Me To Hospital


Data collection and calculation

The data is provided by the Health Informatics Department of the Welsh Ambulance Services NHS Trust.

Frequency of publication

Quarterly

Data reference periods

Monthly from April 2016

Statistical quality

Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST / EASC.

Keywords

Ambulance; NHS Direct Wales