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Number and percentage of calls ended following WAST telephone assessment (Hear and Treat) [AQI9i]
Number of calls ended following WAST telephone assessment (Hear and Treat) [AQI9i]
2,766
4,004
3,956
4,023
4,186
4,739
Number of NHSDW telephone assessments that were resolved with an 'ambulance not required' outcome
779
1,431
1,378
1,269
1,319
1,601
Number of clinical desk telephone assessments that were resolved with an 'ambulance not required' outcome
1,987
2,573
2,578
2,754
2,867
3,138
Percentage of calls ended following WAST telephone assessment
8.5
9.9
10.4
10.7
11.4
12.1
Number and percentage of calls transferred to NHS Direct Wales [AQI9ii]
Number of calls transferred to NHS Direct Wales
1,314
2,564
2,422
2,247
2,275
2,679
Number of 999 calls taken through the Medical Priority Dispatch System (MPDS) [AQI9]
32,550
40,444
37,933
37,560
36,823
391,460
Percentage of calls transferred to NHS Direct Wales
4.0
6.3
6.4
6.0
6.2
6.8
Number and percentage of calls returned from NHS Direct Wales [AQI9iii]
Number of calls returned from NHS Direct Wales with an outcome of 'ambulance required'
321
725
657
652
588
629
Total number of calls triaged by a nurse advisor [AQI9iii]
1,100
2,156
2,035
1,921
1,907
2,230
Percentage of calls returned from NHS Direct Wales
29.2
33.6
32.3
33.9
30.8
28.2
Number and percentage of calls ended through transfer to alternative care advice [AQI9iv]
Number of calls ended through transfer to alternative care advice services
779
1,431
1,378
1,269
1,319
1,601
Total number of calls triaged by a nurse advisor [AQI9iv]
1,100
2,156
2,035
1,921
1,907
2,230
Percentage of calls ended through transfer to alternative care advice services
70.8
66.4
67.7
66.1
69.2
71.8
Number and percentage of incidents received within 24 hours following WAST telephone assessment (Hear and Treat) [AQI10i]
Number of incidents received within 24 hours following WAST telephone assessment (Hear and Treat)
270
235
228
220
250
361
Number of calls ended following WAST telephone assessment (Hear and Treat) [AQI10i]
2,766
4,004
3,956
4,023
4,186
4,739
Re-contact percentage within 24 hours of telephone triage (Hear and Treat)
9.8
5.9
5.8
5.5
6.0
7.6
Number and percentage of incidents within 24 hours following an attendance at scene that were not transported to hospital (See and Treat) [AQI10ii]
Number of incidents within 24 hours following See and Treat
73
24
22
30
25
39
Number of attendances at scene that were not transported to hospital (See and Treat)
4,957
3,574
3,292
3,514
3,376
3,377
Re-contact percentage within 24 hours of See and Treat
1.5
0.7
0.7
0.9
0.7
1.2
Come To See Me
RED coded calls including median, 65th and 95th percentiles [AQI11]
Number of RED category incidents resulting in an emergency response
1,878
2,530
2,419
2,425
2,543
2,831
Number of RED category incidents with first response arriving on scene within 8 minutes
1,271
1,616
1,486
1,475
1,514
1,520
Percentage of RED category incidents with first response arriving on scene within 8 minutes (target 65%)
67.7
63.9
61.4
60.8
59.5
53.7
RED category - median response (in seconds)
356
384
395
395
416
448
RED category - 65th percentile (in seconds)
460
491
520
515
530
580
RED category - 95th percentile (in seconds)
1,000
1,131
1,136
1,059
1,158
1,202
AMBER coded calls including median, 65th and 95th percentiles [AQI12]
Number of AMBER category incidents resulting in an emergency response
20,336
22,065
20,843
21,099
19,912
19,912
AMBER category - median response (in seconds)
1,431
2,197
2,597
2,436
2,799
3,793
AMBER category - 65th percentile (in seconds)
2,071
3,302
3,975
3,761
4,470
6,341
AMBER category - 95th percentile (in seconds)
7,682
12,645
15,350
14,846
16,768
24,222
GREEN coded calls including median, 65th and 95th percentiles [AQI13]
Number of GREEN category incidents resulting in a response
2,116
2,273
1,945
1,998
2,129
2,129
GREEN category - median response (in seconds)
2,068
2,990
3,410
2,920
2,832
3,230
GREEN category - 65th percentile (in seconds)
2,842
4,532
5,108
4,443
4,374
5,159
GREEN category - 95th percentile (in seconds)
10,572
17,234
24,002
19,885
22,828
24,066
Number of responded incidents where at least 1 resource arrived at the scene [AQI14]
Number of responded incidents where at least 1 resource arrived at the scene (excluding incidents where multiple dispatches are appropriate)
22,392
23,681
22,120
21,945
20,835
20,464
Percentage of incidents where 1 vehicle arrived at the scene
87.3
81.9
80.8
80.8
81.3
81.3
Percentage of incidents where 2 vehicles arrived at the scene
11.3
15.9
17.1
17.0
16.6
16.5
Percentage of incidents where 3 vehicles arrived at the scene
1.2
1.7
1.8
1.9
1.8
1.9
Percentage of incidents where 4 or more vehicles arrived at the scene
0.2
0.5
0.4
0.3
0.4
0.3
Community First Responders (CFRs) attendances at scene, including by call category and percentage [AQI15]
Number of Community First Responders (CFRs) attendances at scene
113
520
618
749
842
848
Number of Community First Responders (CFRs) attendances at scene - RED
51
97
134
136
152
201
Number of Community First Responders (CFRs) attendances at scene - AMBER
43
329
391
518
584
543
Number of Community First Responders (CFRs) attendances at scene - GREEN
19
94
93
95
106
104
Number of Community First Responders (CFRs) attendances at scene where first response arriving on scene
89
476
550
678
741
747
Percentage of Community First Responder (CFR) attendances at scene where they were the first response arriving at scene
78.8
91.5
89.0
90.5
88.0
88.1
Give Me Treatment
Number and percentage of patients with attempted resuscitation following cardiac arrest, documented as having a return of spontaneous circulation (ROSC) at hospital door [AQI16i]
Percentage of patients with attempted resuscitation following cardiac arrest, documented as having a return of spontaneous circulation (ROSC) at hospital door
Number of patients with attempted resuscitation following cardiac arrest, documented as having a return of spontaneous circulation (ROSC) at hospital door
Number and percentage of ST segment elevation myocardial infarction (STEMI) patients who are documented as receiving appropriate STEMI care bundle [AQI16iv]
Percentage of ST segment elevation myocardial infarction (STEMI) patients who are documented as receiving appropriate STEMI care bundle
Number and percentage of patients with a suspected febrile convulsion aged 5 years and under who are documented as receiving the appropriate care bundle [AQI16vi]
Percentage of patients with a suspected febrile convulsion aged 5 years and under who are documented as receiving the appropriate care bundle
Emergency ambulance services are commissioned by the seven Local Health Boards on behalf of the people of Wales through the Emergency Ambulance Service Committee (EASC). Emergency ambulance services for the population of Wales and anyone visiting Wales, are delivered by the Welsh Ambulance Services NHS Trust (WAST). EASC has developed a set of Ambulance Quality Indicators to monitor and improve performance across the 5 Step Ambulance Care Pathway: Help Me Choose; Answer My Call; Come To See Me; Give Me Treatment; Take Me To Hospital
Data collection and calculation
The data is provided by the Health Informatics Department of the Welsh Ambulance Services NHS Trust.
Data is submitted on an EXCEL spreadsheet and transferred to an ACCESS database; validation checks including monthly trends are carried out and any queries are taken up with WAST / EASC.
Ambulance Quality Indicators by area and month
April 2020